Customer Operations & CX Service Providers for GCCs

Altar

Altar Sp. z o.o. was founded in 1990 by Pawel Mironski and Bulent Kalaycioglu in Kielce; Poland. The company began by supplying Billing and Customer Care solutions for the telecom market; executing country-wide projects including billing systems for IN; Premium Rate services for TP SA; and the Ministry of National Defense. Altar has grown to employ approximately 78 professionals and generates estimated annual revenue of EUR 10-50 million. The company's flagship AI Contact Center (AICC) solution integrates all contact channels including phone; email; chat; and SMS into one transparent system with intelligent routing and automation. Altar's platform increases customer satisfaction by up to 30% and is available in flexible deployment models including SaaS (cloud-based) and on-premises. The company's product portfolio includes AI Contact Center; AI Case Management; AI Quality Management; SARA (Billing and Customer Care System); and Parrot AI. Altar's AICC platform features an advanced dialer with Progressive mode and Answering Machine Detection (AVMD) that can save up to 18 hours of work per day for a team of 100 agents. The company has received ISO 9001:2000 certification and its Sara Billing and Customer Care System received a gold medal at Intertelecom Fair in Lodz in 1996. Altar's GCC engagement involves providing AI-powered contact center systems and business process automation solutions to Global Capability Centers and shared service centers operating across Poland. The company serves telecommunications; finance; healthcare; transport; and logistics sectors with deep integration capabilities for ERP and CRM systems. Magdalena Borys serves as President of the Board; with Paweł Nowaczek as Director of Software Production.

Asseco Poland

Asseco Poland was established to deliver banking and treasury solutions for the region. They specialize in Treasury Management, Banking, and Payment platforms for GCCs. Their services include cash management, treasury operations, and payment processing. Asseco differentiates through comprehensive financial suite and local expertise. They serve clients in BFSI, Technology, and Manufacturing sectors. Asseco is recognized by industry reports for treasury excellence. They operate in Rzeszów, Warsaw, and Kraków with Poland delivery centers. The company employs over 6000 professionals in Poland. Revenue figures are not publicly disclosed locally. Leadership comprises veterans from global financial technology firms. Asseco supports Setup and Scaling stages. Their Treasury practice handles Cash Management and Treasury solutions. They ensure compliance with global treasury regulations. Asseco partners with banks for payment integration. Clients benefit from real-time treasury visibility and control. They provide ongoing platform support and updates. Asseco has a strong track record in treasury implementations. They offer tailored solutions for diverse client needs. Asseco is dedicated to efficient treasury technology services. They continue to expand their service portfolio. Their expertise covers multiple industries and functions. Asseco remains a reliable partner for GCC treasury growth. They leverage cloud for treasury operations. Asseco ensures data security and privacy. They support remote and hybrid treasury models. Asseco is a key enabler for treasury transformation. They maintain high standards of governance. Asseco provides detailed analytics for treasury planning. Clients trust Asseco for compliant treasury operations. They facilitate seamless payment processing. Asseco drives operational efficiency for GCCs. They offer competitive pricing models. Asseco supports multi-country treasury strategies. They ensure timely cash reconciliation. Asseco maintains robust compliance frameworks. They provide dedicated account management. Asseco is committed to client success. They enable rapid scaling of treasury operations. Asseco offers flexible engagement models. They support diverse treasury functions. Asseco ensures high adoption rates. They provide continuous training support. Asseco drives innovation in treasury technology. They maintain strong partner networks. Asseco is a trusted growth partner.

Chat360

Chat360 was founded in 2020 by Sunnyraj Agarwal and Shivam Verma and is headquartered in Pune, Maharashtra, India with additional presence in Mumbai and Delhi. The company operates under Sumanel Technology Ventures Private Limited and is privately held and bootstrapped. Chat360 employs approximately 89 to 100 professionals and generates an estimated annual revenue of $2 to $5 million. Chat360 is an omnichannel conversational AI platform that enables enterprises to build, deploy, and manage AI-powered chatbot and voice solutions across WhatsApp, website voice, Facebook Messenger, Instagram, and web chat from a unified dashboard. The platform features Voice360 for AI voice agents, a no-code chatbot builder with 150-plus pre-built enterprise connectors to CRM, ERP, and business systems, lead generation automation, customer support ticketing, and campaign management. Chat360 serves over 350 brands across India, UAE, United Kingdom, Nigeria, Brazil, Singapore, and the United States. The company serves clients across retail and e-commerce, automotive, banking and financial services, healthcare, real estate, education, FMCG, and telecom sectors. Notable clients include LG India, Renault Group, Ford Motor Company, Audi India, Nestle, Pristyn Care, Sahyadri Hospitals, Motilal Oswal, and mCaffeine. Chat360 is a Meta WhatsApp Business Solution Partner and an ISO 27001 certified company, providing enterprise-grade security and compliance. The platform processes millions of conversations monthly and integrates with leading CRM, ERP, and marketing platforms including Salesforce, Shopify, Zoho, and HubSpot.

Concentrix India

Concentrix India is the India delivery arm of Concentrix Corporation; a Fortune 500 global technology and services leader listed on NASDAQ under the ticker CNXC. Headquartered in Newark; California; Concentrix operates from more than 40 countries across six continents with over 212;000 employees worldwide and reported annual revenue of approximately $9.83 billion for fiscal year 2025. The India entity; Concentrix Technologies India Private Limited; was incorporated in Bengaluru in November 2010 and has since expanded to multiple delivery centers including Bengaluru; Chennai; Gurgaon; and Kolkata. Concentrix India specializes in customer experience transformation; helpdesk platform implementation; omnichannel contact center operations; AI-powered customer care; and digital business services. The company leverages its proprietary GenAI iX product suite and advanced analytics to deliver intelligent helpdesk solutions that automate ticket routing; enable self-service capabilities; and provide real-time customer insights. Concentrix India serves GCCs and global enterprises across diverse industries including technology; healthcare; banking and financial services; retail and e-commerce; telecommunications; and travel. Its core differentiator is the integration of technology consulting; solution build; and managed digital operations under one roof; enabling end-to-end CX transformation. The company has been recognized by ISG Provider Lens and HFS Research for its customer experience services capabilities and maintains strategic partnerships with leading technology platforms including Salesforce; ServiceNow; and Zendesk.