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Genpact

Genpact is a global professional services firm specializing in digital transformation; analytics; and business process management. Originally founded as a business unit of General Electric; Genpact has grown into one of the largest providers of finance and analytics services globally.

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About Genpact

Genpact is a global professional services firm specializing in digital transformation; analytics; and business process management. Genpact’s financial analytics solutions enable enterprises to analyze revenue streams; forecast financial performance; and optimize cost structures.

Originally founded as a business unit of General Electric; Genpact has grown into one of the largest providers of finance and analytics services globally. Genpact’s analytics capabilities combine advanced data engineering; machine learning; and domain expertise to process large financial datasets and support enterprise performance management.

The company helps organizations modernize financial operations by integrating analytics; automation; and artificial intelligence technologies. Many multinational corporations operate finance transformation programs with Genpact through global capability centers and shared services hubs.

Company Information

Parent Company

Genpact Ltd.

Year Founded

1997

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramHyderabadKochiKolkataMumbaiPune

Services & Capabilities

Service categories

Customer AnalyticsData Engineering PlatformsFinancial AnalyticsHelpdesk PlatformsOperating Model DesignShared Services DesignWorkforce Management

Specific services

Analytics and insightsBack-office operationsCora ContactUs.AI platformCustomer care operationsFinance and accounting servicesGenerative AI for CXHelpdesk ticketing and automationProcess optimizationTechnical support

Technology

Technology expertise

  • AI-Powered Customer Care
  • Business Process Management
  • Data Analytics and AI
  • Digital Transformation Consulting
  • Helpdesk Platform Implementation

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyConsumer GoodsManufacturing

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