VoiceLab.ai Sp. z o.o. was founded in 2016 by Tomasz Szwelnik and Jacek Kawalec and is headquartered in Gdansk, Pomerania, Poland with additional offices in Zdonia, Lesser Poland. VoiceLab.ai platform includes the Trurl LLM for cognitive automation, sales intelligence tools, quality control automation for call centers, and voice biometrics for speaker identification and verification. VoiceLab.ai platform processes voice conversations in Polish and multiple European languages, providing sentiment analysis, real-time transcription, and conversation analytics.
The company is privately held as a Polish limited liability company. VoiceLab.ai is a conversational intelligence platform that provides proprietary automatic speech recognition, natural language processing and understanding, speech analytics, voice biometrics, and voice bot solutions for enterprise contact centers. Notable clients include financial institutions, telecom operators, and logistics companies across Poland and Europe.
VoiceLab.ai employs approximately 23 professionals and generates an estimated annual revenue of $2.5 million. The company was the first Polish company to develop its own proprietary speech recognition engine, differentiating itself in the European conversational AI market. The company serves enterprise clients across financial services, telecommunications, healthcare, logistics, e-commerce, and public sector verticals. The company is recognized as an innovative Polish AI company and participates in European Union-funded research projects for advanced speech technologies.
