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Ozonetel

Ozonetel was founded in 2007 by Murthy Chintalapati and Chaitanya Chokkareddy; pioneering India's first cloud-based customer experience platform. The company's oneCXi platform is an AI-engineered unified customer experience intelligence solution that orchestrates journeys across multiple touchpoints; powering billions of personalized conversations.

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About Ozonetel

Ozonetel was founded in 2007 by Murthy Chintalapati and Chaitanya Chokkareddy; pioneering India's first cloud-based customer experience platform. Ozonetel's product suite includes cloud contact center; omnichannel routing; conversational AI; speech analytics; predictive dialer; agent desktop; and workforce optimization tools. Ozonetel's GCC engagement involves providing enterprise-grade contact center infrastructure; AI-powered customer engagement solutions; and omnichannel orchestration to Global Capability Centers operating across India's major technology hubs.

The company's oneCXi platform is an AI-engineered unified customer experience intelligence solution that orchestrates journeys across multiple touchpoints; powering billions of personalized conversations. The company has received recognition as a leader in 7 CX categories and is rated among the Top 50 Customer Service and Top 100 Fastest Growing Products Globally by G2. Ozonetel has raised USD 5 million in Series A funding led by Stakeboat Capital and acquired CloudConnect Communications in 2024 to expand its capabilities.

Headquartered in Hyderabad; India; with a US office in San Jose; California; Ozonetel employs approximately 325 professionals. The platform serves over 3;500 global brands including Dyson; WeWork; Toyota Connected; Henkel; Etihad Airways; HDFC Bank; ICICI Bank; Flipkart; Zomato; BigBasket; Nykaa; Apollo Hospitals; and Delhivery. The platform supports deployment across voice; chat; email; SMS; and social media channels with real-time analytics and sentiment analysis capabilities. The company maintains delivery centers in Hyderabad with clients spanning BFSI; e-commerce; healthcare; logistics; and technology sectors.

Company Information

Parent Company

Ozonetel Communications Private Limited

Year Founded

2007

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreGurugramHyderabad

Services & Capabilities

Service categories

Contact Center SoftwareCX Automation Platforms

Specific services

Agent DesktopAutomated TelemarketingBlended Contact CenterChat BotsCloud TelephonyCTI IntegrationsInbound Contact CenterOutbound Contact CenterPredictive DialerReal-time AnalyticsSales Dialer SolutionsSentiment AnalysisVoice BotsWorkforce Optimization

Technology

Technology expertise

  • Cloud Contact Center
  • Conversational AI
  • Omnichannel Routing
  • oneCXi Platform
  • Speech Analytics

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnologyAutomotive

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