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Tata Communications Kaleyra logo

Tata Communications Kaleyra

Kaleyra was founded in 1999 as Ubiquity in Italy by Dario Calogero and was renamed Kaleyra in 2016 after acquiring Indian company Solutions Infin. In October 2023; Tata Communications completed the acquisition of Kaleyra for approximately USD 100 million; making it a wholly-owned subsidiary.

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About Tata Communications Kaleyra

Kaleyra was founded in 1999 as Ubiquity in Italy by Dario Calogero and was renamed Kaleyra in 2016 after acquiring Indian company Solutions Infin. Kaleyra was recognized as an Established Leader in Juniper Research's 2025 CCaaS Competitor Leaderboard and was a Major Contender in Everest Group's Contact Center-as-a-Service PEAK Matrix Assessment 2024. Kaleyra's GCC engagement involves providing enterprise-grade CCaaS infrastructure; omnichannel contact center solutions; and AI-powered customer engagement platforms to Global Capability Centers across India and globally. The company maintains a Genesys Global Platinum Partnership and is an Amazon Connect partner; enabling comprehensive contact center solutions for enterprise GCCs.

In October 2023; Tata Communications completed the acquisition of Kaleyra for approximately USD 100 million; making it a wholly-owned subsidiary. The company's CCaaS solution; Tata Communications Kaleyra CCaaS; is a global multi-tenant contact center platform that seamlessly integrates with CRM systems; Microsoft Teams; bots; and social media. The company employs approximately 346 professionals across 6 continents with headquarters in Milan; Bangalore; and Atlanta. The Kaleyra platform supports deployment in hosted; partner-powered; and hybrid models with Kaleyra.ai providing AI capabilities.

Kaleyra provides a global omnichannel integrated communication services platform including messaging; video; push notifications; email; voice services; and chatbots. The platform manages billions of messages monthly with over 1;600 operator connections in 190+ countries. Kaleyra serves over 3;800 companies globally including financial institutions; e-commerce players; OTTs; software companies; logistics providers; healthcare organizations; and retailers. Tata Communications; as part of the Tata Group; serves 300 of the Fortune 500 companies and connects businesses to 80% of the world's cloud giants.

Company Information

Parent Company

Tata Communications Limited (Tata Group)

Year Founded

1996

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramHyderabadMumbaiPune

Services & Capabilities

Service categories

Contact Center SoftwareIT Infrastructure

Specific services

Amazon Connect by Tata CommunicationsChatbotsEmailGenesys Cloud CX powered by Tata CommunicationsInstaCC Cloud Contact CenterKaleyra CCaaS CloudKaleyra CPaaSKaleyra.aiPush NotificationsRCSSMSVideo CallingVoice ServicesWebex Contact Centre powered by Tata CommunicationsWhatsApp Business API

Technology

Technology expertise

  • AI Customer Engagement
  • CCaaS
  • CPaaS
  • Messaging
  • Omnichannel Contact Center
  • Video
  • Voice Services

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnology

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