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TTEC India logo

TTEC India

TTEC India operates as the India delivery arm of TTEC Holdings; Inc.; a publicly traded global customer experience technology and services company listed on NASDAQ under the ticker TTEC. Founded in 1982 and headquartered in Greenwood Village; Colorado; TTEC has grown into one of the largest CX providers with approximately 52;000 employees across six continents and reported annual revenue of $2.

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About TTEC India

TTEC India operates as the India delivery arm of TTEC Holdings; Inc.; a publicly traded global customer experience technology and services company listed on NASDAQ under the ticker TTEC. TTEC India serves as a critical hub for developing and integrating world-class customer experience technology platforms; including partnerships with Google; Microsoft; Amazon; Cisco; and Genesys. TTEC India supports GCCs and global enterprises across technology; healthcare; financial services; retail; and telecommunications sectors; delivering multilingual customer support; technical helpdesk operations; and digital CX transformation services.

Founded in 1982 and headquartered in Greenwood Village; Colorado; TTEC has grown into one of the largest CX providers with approximately 52;000 employees across six continents and reported annual revenue of $2.208 billion for fiscal year 2024. The organization specializes in helpdesk platform implementation; omnichannel contact center operations; customer care managed services; CX technology consulting; and AI-driven customer engagement solutions.

The company established its India presence with the opening of the TTEC Digital Innovation Studio in Hyderabad in June 2023; marking a strategic expansion to strengthen its global delivery capabilities in AI-enabled CX solutions; consulting; and product development. Its core differentiator lies in combining TTEC Digital technology and consulting expertise with TTEC Engage managed services delivery; providing end-to-end CX transformation for enterprise clients.

Company Information

Parent Company

TTEC Holdings; Inc.

Year Founded

2000

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

AhmedabadChennaiHyderabadMumbai

Services & Capabilities

Service categories

Helpdesk Platforms

Specific services

AI and automation for CXContact center technology integrationCX consulting and strategyHelpdesk ticketing and routingOmnichannel customer supportQuality assurance and analyticsTechnical support servicesWorkforce management

Technology

Technology expertise

  • AI-Driven Customer Engagement
  • CX Technology Solutions
  • Helpdesk Platform Implementation
  • Managed Customer Care Services
  • Omnichannel Contact Center Operations

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceTelecomHealthcare & PharmaBanking & Financial ServicesTechnology

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