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InteliWISE

InteliWISE SA was founded in 2006 by Marcin Strzalkowski and is headquartered in Warsaw Poland. The company was listed on the NewConnect market in Poland and was acquired by Efecte Plc a Finnish digitalization and automation software company in a voluntary public tender offer completed in July 2022 for approximately 5.9 million euros. InteliWISE is now an operating subsidiary of Efecte.

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About InteliWISE

InteliWISE SA was founded in 2006 by Marcin Strzalkowski and is headquartered in Warsaw Poland. Intel Capital was an institutional investor in InteliWISE. InteliWISE is a comprehensive conversational AI platform that provides global brands with AI-powered solutions for intelligent automation of customer service marketing and sales. InteliWISE enables automated conversations across web mobile social media and messaging channels with features including intent recognition virtual dialog management engagement triggers escalation to live agents and real-time analytics.

The company was listed on the NewConnect market in Poland and was acquired by Efecte Plc a Finnish digitalization and automation software company in a voluntary public tender offer completed in July 2022 for approximately 5.9 million euros. The platform includes omnichannel messaging video-chat live chat enterprise and contact center solutions delivered both as cloud service or on-premise installation. Notable clients include Comcast AT&T Central Bank Toyota AXA Canal Plus Talanx LOT Aviva Liberty Direct and Alior Bank. InteliWISE US-patented NLP technology provides enterprise-grade security compliance and reliability for regulated industries.

InteliWISE is now an operating subsidiary of Efecte. The company employs approximately 36 to 50 professionals and generates estimated annual revenue of 2 million dollars plus. The company platform features AI chatbots and voicebots with US-patented hybrid natural language processing technology that combines rule-based NLP with machine learning for superior language understanding. The company serves over 200 global brands including Fortune 500 companies across financial services insurance e-commerce telecommunications and public sector. The Warsaw Poland office serves as the primary research development and delivery center.

Company Information

Parent Company

Efecte Plc

Year Founded

2006

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Warsaw

Services & Capabilities

Service categories

Chatbot PlatformsCX Automation Platforms

Specific services

AI-powered chatbot development and deploymentEscalation to live agent moduleLive chat with proactive engagementNLP-based intent recognition and classificationOmnichannel customer service platformOn-premise and cloud deployment optionsReal-time analytics and reportingVirtual dialog and conversation managementVoicebot for voice channel automation

Technology

Technology expertise

  • AI Chatbots
  • AI Voicebots
  • Contact Center Omnichannel
  • Live Chat Enterprise
  • NLP Engine
  • Omnichannel Messaging
  • Video-chat
  • Virtual Assistants

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyEnergy & UtilitiesManufacturing

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