Chat360 logo

Chat360

Chat360 was founded in 2020 by Sunnyraj Agarwal and Shivam Verma and is headquartered in Pune, Maharashtra, India with additional presence in Mumbai and Delhi. The company operates under Sumanel Technology Ventures Private Limited and is privately held and bootstrapped. Chat360 employs approximately 89 to 100 professionals and generates an estimated annual revenue of $2 to $5 million.

About Chat360

Chat360 was founded in 2020 by Sunnyraj Agarwal and Shivam Verma and is headquartered in Pune, Maharashtra, India with additional presence in Mumbai and Delhi. Chat360 serves over 350 brands across India, UAE, United Kingdom, Nigeria, Brazil, Singapore, and the United States. The company serves clients across retail and e-commerce, automotive, banking and financial services, healthcare, real estate, education, FMCG, and telecom sectors. The platform processes millions of conversations monthly and integrates with leading CRM, ERP, and marketing platforms including Salesforce, Shopify, Zoho, and HubSpot.

The company operates under Sumanel Technology Ventures Private Limited and is privately held and bootstrapped. Chat360 is an omnichannel conversational AI platform that enables enterprises to build, deploy, and manage AI-powered chatbot and voice solutions across WhatsApp, website voice, Facebook Messenger, Instagram, and web chat from a unified dashboard. Chat360 is a Meta WhatsApp Business Solution Partner and an ISO 27001 certified company, providing enterprise-grade security and compliance.

Chat360 employs approximately 89 to 100 professionals and generates an estimated annual revenue of $2 to $5 million. The platform features Voice360 for AI voice agents, a no-code chatbot builder with 150-plus pre-built enterprise connectors to CRM, ERP, and business systems, lead generation automation, customer support ticketing, and campaign management. Notable clients include LG India, Renault Group, Ford Motor Company, Audi India, Nestle, Pristyn Care, Sahyadri Hospitals, Motilal Oswal, and mCaffeine.

Company Information

Parent Company

Sumanel Technology Ventures Private Limited

Year Founded

2020

GCC engagement

Works with GCCs

Customer size

Mid-Market

GCC Focus & Locations

Regions

India

Delivery centers

MumbaiPune

Services & Capabilities

Service categories

Chatbot Platforms

Specific services

150+ Enterprise ConnectorsAgent HandoffAI Chatbot PlatformAnalytics DashboardCampaign ManagementCustomer Support TicketingFacebook Messenger BotInstagram BotLead Generation AutomationLive ChatNo-Code Bot BuilderVoice360 Voice AgentWhatsApp Business Chatbot

Technology

Technology expertise

  • Conversational AI Platform
  • No-Code Chatbot Builder
  • Omnichannel Messaging
  • Voice360 AI Agent
  • WhatsApp Business API

Client Experience

Customer size

Mid-Market

Industries served

Retail & E-commerceReal EstateTelecomHealthcare & PharmaBanking & Financial ServicesConsumer GoodsAutomotive

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.