Chat360 was founded in 2020 by Sunnyraj Agarwal and Shivam Verma and is headquartered in Pune, Maharashtra, India with additional presence in Mumbai and Delhi. Chat360 serves over 350 brands across India, UAE, United Kingdom, Nigeria, Brazil, Singapore, and the United States. The company serves clients across retail and e-commerce, automotive, banking and financial services, healthcare, real estate, education, FMCG, and telecom sectors. The platform processes millions of conversations monthly and integrates with leading CRM, ERP, and marketing platforms including Salesforce, Shopify, Zoho, and HubSpot.
The company operates under Sumanel Technology Ventures Private Limited and is privately held and bootstrapped. Chat360 is an omnichannel conversational AI platform that enables enterprises to build, deploy, and manage AI-powered chatbot and voice solutions across WhatsApp, website voice, Facebook Messenger, Instagram, and web chat from a unified dashboard. Chat360 is a Meta WhatsApp Business Solution Partner and an ISO 27001 certified company, providing enterprise-grade security and compliance.
Chat360 employs approximately 89 to 100 professionals and generates an estimated annual revenue of $2 to $5 million. The platform features Voice360 for AI voice agents, a no-code chatbot builder with 150-plus pre-built enterprise connectors to CRM, ERP, and business systems, lead generation automation, customer support ticketing, and campaign management. Notable clients include LG India, Renault Group, Ford Motor Company, Audi India, Nestle, Pristyn Care, Sahyadri Hospitals, Motilal Oswal, and mCaffeine.
