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Altar

Altar Sp. z o.o. was founded in 1990 by Pawel Mironski and Bulent Kalaycioglu in Kielce; Poland. The company began by supplying Billing and Customer Care solutions for the telecom market; executing country-wide projects including billing systems for IN; Premium Rate services for TP SA; and the Ministry of National Defense.

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About Altar

Altar Sp. z o.o. was founded in 1990 by Pawel Mironski and Bulent Kalaycioglu in Kielce; Poland. The company's flagship AI Contact Center (AICC) solution integrates all contact channels including phone; email; chat; and SMS into one transparent system with intelligent routing and automation. The company has received ISO 9001:2000 certification and its Sara Billing and Customer Care System received a gold medal at Intertelecom Fair in Lodz in 1996. The company serves telecommunications; finance; healthcare; transport; and logistics sectors with deep integration capabilities for ERP and CRM systems.

The company began by supplying Billing and Customer Care solutions for the telecom market; executing country-wide projects including billing systems for IN; Premium Rate services for TP SA; and the Ministry of National Defense. The company's product portfolio includes AI Contact Center; AI Case Management; AI Quality Management; SARA (Billing and Customer Care System); and Parrot AI. Altar's GCC engagement involves providing AI-powered contact center systems and business process automation solutions to Global Capability Centers and shared service centers operating across Poland.

Altar has grown to employ approximately 78 professionals and generates estimated annual revenue of EUR 10-50 million. Altar's platform increases customer satisfaction by up to 30% and is available in flexible deployment models including SaaS (cloud-based) and on-premises. Altar's AICC platform features an advanced dialer with Progressive mode and Answering Machine Detection (AVMD) that can save up to 18 hours of work per day for a team of 100 agents. Magdalena Borys serves as President of the Board; with Paweł Nowaczek as Director of Software Production.

Company Information

Parent Company

Altar Sp. z o.o.

Year Founded

1990

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Krakow

Services & Capabilities

Service categories

Contact Center Software

Specific services

Advanced Dialer (Progressive Mode)AI Case ManagementAI Contact Center (AICC)AI Quality Management (AIQM)Answering Machine Detection (AVMD)AutomationChatbotsCRM & ERP IntegrationIntelligent RoutingParrot AIReal-time MonitoringSARA Billing & Customer Care SystemScreen RecordingVoicebotsWorkflow Management (Piramid)

Technology

Technology expertise

  • AI Case Management
  • AI Contact Center
  • AI Quality Management
  • Parrot AI
  • SARA Billing System

Client Experience

Customer size

Enterprise

Industries served

TelecomLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnology

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