Business of GCC
Concentrix India logo

Concentrix India

Concentrix India is the India delivery arm of Concentrix Corporation; a Fortune 500 global technology and services leader listed on NASDAQ under the ticker CNXC. Headquartered in Newark; California; Concentrix operates from more than 40 countries across six continents with over 212;000 employees worldwide and reported annual revenue of approximately $9.83 billion for fiscal year 2025.

Visit WebsiteClaim Your ProfileView LinkedIn

About Concentrix India

Concentrix India is the India delivery arm of Concentrix Corporation; a Fortune 500 global technology and services leader listed on NASDAQ under the ticker CNXC. Concentrix India specializes in customer experience transformation; helpdesk platform implementation; omnichannel contact center operations; AI-powered customer care; and digital business services. Its core differentiator is the integration of technology consulting; solution build; and managed digital operations under one roof; enabling end-to-end CX transformation.

Headquartered in Newark; California; Concentrix operates from more than 40 countries across six continents with over 212;000 employees worldwide and reported annual revenue of approximately $9.83 billion for fiscal year 2025. Concentrix India serves GCCs and global enterprises across diverse industries including technology; healthcare; banking and financial services; retail and e-commerce; telecommunications; and travel. The company has been recognized by ISG Provider Lens and HFS Research for its customer experience services capabilities and maintains strategic partnerships with leading technology platforms including Salesforce; ServiceNow; and Zendesk.

The India entity; Concentrix Technologies India Private Limited; was incorporated in Bengaluru in November 2010 and has since expanded to multiple delivery centers including Bengaluru; Chennai; Gurgaon; and Kolkata. The company leverages its proprietary GenAI iX product suite and advanced analytics to deliver intelligent helpdesk solutions that automate ticket routing; enable self-service capabilities; and provide real-time customer insights.

Company Information

Parent Company

Concentrix Corporation

Year Founded

2003

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramHyderabadKolkataMumbaiNoidaPune

Services & Capabilities

Service categories

Customer AnalyticsHelpdesk PlatformsWorkforce Management

Specific services

AI and GenAI for customer careCustomer analytics and insightsCX strategy consultingHelpdesk ticketing and automationOmnichannel customer supportQuality managementTechnical support servicesTrust and safety servicesWorkforce optimization

Technology

Technology expertise

  • AI-Powered CX Solutions
  • Customer Care Managed Services
  • Digital Business Services
  • Helpdesk Platform Implementation
  • Omnichannel Contact Center Operations

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyManufacturing

Related Partners

  • ABC Consultants logo

    ABC Consultants

    15000+

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Professional Services · Consumer Goods · Energy & Utilities · Automotive · Manufacturing

    ABC Consultants is India premier executive search and talent advisory firm founded in 1969 headquartered in New Delhi providing GCC leadership hiring talent mapping and recruitment solutions Led by MD Shiv Agrawal it has over five hundred fifty professionals across eight offices and specializes in outsourcing and offshoring talent acquisition

    Core servicesExecutive SearchGlobal SourcingInterim Management

    India · Ahmedabad, Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune

    View Profile
  • Accenture Poland logo

    Accenture Poland

    1914

    Retail & E-commerce · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Automotive · Manufacturing

    Accenture Poland is the Polish delivery arm of Accenture plc operating across seven cities with offices in Warsaw Krakow Lodz Katowice Gdansk Szczecin and Wroclaw. The firm provides Global Capability Center design setup optimization and enhancement services with dedicated data engineering and AI technology capabilities serving global enterprises across Europe.

    Core servicesAI and AnalyticsCloud EngineeringCRM Implementation

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile
  • Adecco Poland logo

    Adecco Poland

    2000+

    Retail & E-commerce · Telecom · Logistics & Supply Chain · Healthcare & Pharma · Banking & Financial Services · Technology · Energy & Utilities · Automotive · Manufacturing

    Adecco Poland is one of the largest workforce management and staffing organizations in Poland providing temporary employment, permanent recruitment, HR outsourcing, outplacement, training, and talent advisory services to enterprises and Global Capability Centers. Part of the globally listed Adecco Group headquartered in Zurich, the Polish subsidiary operates across Warsaw, Krakow, Wroclaw, Gdansk, Poznan, Katowice, and Lodz with one of the most comprehensive geographic footprints in the Polish workforce services market.

    Core servicesEmployer BrandingHR OutsourcingOutplacement

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile
  • Aon India logo

    Aon India

    2000+

    Retail & E-commerce · Insurance · Healthcare & Pharma · Banking & Financial Services · Technology · Energy & Utilities · Manufacturing

    Aon India provides HR consulting, workforce advisory, talent strategy, compensation and benefits consulting, and HR transformation services to Global Capability Centers and multinational enterprises from delivery centers in Gurugram, Mumbai, Bengaluru, and Hyderabad. Part of the NYSE-listed Aon plc, the Indian operations serve as a key hub for Asia-Pacific HR advisory, actuarial consulting, workforce analytics, and human capital risk management. The firm supports GCCs with compensation benchmarking, organizational design, employee experience optimization, benefits strategy, workforce planning, and HR technology advisory, helping global enterprises establish data-driven workforce policies across their captive center footprints in India and the broader Asia-Pacific region.

    Core servicesBenefits BrokerageCompensation and Benefits ConsultingHR Technology Advisory

    India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.