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Raya CX

Raya Customer Experience (Raya CX) was founded in 2001 and is headquartered in Cairo; Egypt; with a European delivery center in Warsaw; Poland. The company is listed on the Egyptian Stock Exchange (EGX) under ticker RACC.CA and is Egypt's leading and largest Business Process Outsourcing provider in terms of FTEs.

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About Raya CX

Raya Customer Experience (Raya CX) was founded in 2001 and is headquartered in Cairo; Egypt; with a European delivery center in Warsaw; Poland. The company provides next-generation BPO and customer experience management on behalf of clients across various industries; serving Fortune 1000 companies in North America; Europe; Middle East; and Africa. The company holds COPC; PCI; GDPR; and ISO certifications. The company serves telecom; technology; consumer electronics; banking; automotive; travel; fast food; and retail sectors.

The company is listed on the Egyptian Stock Exchange (EGX) under ticker RACC.CA and is Egypt's leading and largest Business Process Outsourcing provider in terms of FTEs. The company provides contact center operations; multilingual outsourced customer and technical support; digital CX solutions; AI and automation; call center leasing; human resources outsourcing; and information technology outsourcing. Raya CX's GCC engagement involves providing contact center services; digital CX solutions; AI and automation; and multilingual customer support to Global Capability Centers and shared service centers operating across Poland and Europe.

Raya CX employs over 8;000 brand ambassadors (7;557 as of 2025) across 14 strategically located delivery sites in Cairo; Hurghada; Dubai; Warsaw; KSA; Bahrain; and USA. Raya CX's Warsaw; Poland office was established in 2016 as its first European onshore delivery center; excelling in offering ITO services to European and American companies. Raya CX operates in 15 languages and has been listed in the IAOP Global Outsourcing 100 companies list for six consecutive years. Alaa Elkhishen serves as CEO; with Robbert Zijlstra as Commercial Leader Europe.

Company Information

Parent Company

Raya Customer Experience S.A.E. (Listed on EGX: RACC.CA)

Year Founded

2015

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Warsaw

Services & Capabilities

Service categories

Contact Center SoftwareCustomer Analytics

Specific services

AI & AutomationBack-Office ServicesCall Center LeasingContact Center OperationsCOPC Certified OperationsCX ConsultingDigital CX SolutionsHuman Resources OutsourcingInformation Technology OutsourcingInside Sales Channel ManagementMultilingual Customer Support (15 Languages)Professional ServicesQuality ManagementTechnical Support

Technology

Technology expertise

  • AI & Automation
  • BPO Services
  • Contact Center Services
  • Digital CX Solutions
  • Multilingual Customer Support
  • Technical Support

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyConsumer GoodsAutomotive

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