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OEX VCC

OEX Voice Contact Center (OEX VCC) was founded in 2008 and is headquartered in Warsaw; Poland. The company is part of the OEX Group; one of the largest entities in Poland's business services market; founded in 2011 through the merger of ArchiDoc; Call One; Cursor; Galposter; and Voice Contact Center.

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About OEX VCC

OEX Voice Contact Center (OEX VCC) was founded in 2008 and is headquartered in Warsaw; Poland. The company serves nearly 100 clients across e-commerce; retail; healthcare; finance; insurance; automotive; energy; and telecommunications sectors. In 2023; OEX VCC concluded 85 contact center projects; handling 9 million phone conversations; 1.5 million voicebot conversations; 3 million emails; and 3.5 million back-office tasks. The company serves diverse industries with expertise in contact center outsourcing; AI-powered automation; and customer experience optimization.

The company is part of the OEX Group; one of the largest entities in Poland's business services market; founded in 2011 through the merger of ArchiDoc; Call One; Cursor; Galposter; and Voice Contact Center. The company's proprietary AI-based solutions include Primebot (intelligent conversation voicebot capable of conducting nonlinear dialogues over phone and chat) and Boromir (award-winning analytical tool for analysis; monitoring; and optimization of agents' work). Ewa Czarnecka serves as CEO; with leadership across AI Division; Sales; and Operations.

OEX VCC operates five modern contact center locations across Warsaw; Łódź; Lublin; and Rzeszów; with over 930 professional contact center stations and 1;700 skilled agents. OEX VCC provides multichannel and multilingual customer service solutions in 14 languages with 15 years of industry expertise. OEX VCC's GCC engagement involves providing contact center services; multilingual customer support; voicebots; back-office support; sales assistance; CATI surveys; social media management; and CC consulting to Global Capability Centers and shared service centers operating across Poland.

Company Information

Parent Company

OEX Group (OEX S.A.)

Year Founded

2008

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

LodzWarsaw

Services & Capabilities

Service categories

Contact Center Software

Specific services

AI-Powered AutomationBack-Office SupportBoromir Analytics ToolCATI SurveysCC ConsultingChatbotsContact Center ServicesCustomer Experience OptimizationMultichannel Customer ServiceMultilingual Customer Support (14 Languages)Quality ManagementSales AssistanceSocial Media ManagementTraining & RecruitmentVoicebots (Primebot)

Technology

Technology expertise

  • Back-Office Support
  • CATI Surveys
  • Contact Center Services
  • Multilingual Customer Support
  • Sales Assistance
  • Voicebots

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyEnergy & UtilitiesAutomotive

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