OEX VCC

OEX Voice Contact Center (OEX VCC) was founded in 2008 and is headquartered in Warsaw; Poland. The company serves nearly 100 clients across e-commerce; retail; healthcare; finance; insurance; automotive; energy; and telecommunications sectors. In 2023; OEX VCC concluded 85 contact center projects; handling 9 million phone conversations; 1.5 million voicebot conversations; 3 million emails; and 3.5 million back-office tasks. The company serves diverse industries with expertise in contact center outsourcing; AI-powered automation; and customer experience optimization.

The company is part of the OEX Group; one of the largest entities in Poland's business services market; founded in 2011 through the merger of ArchiDoc; Call One; Cursor; Galposter; and Voice Contact Center. The company's proprietary AI-based solutions include Primebot (intelligent conversation voicebot capable of conducting nonlinear dialogues over phone and chat) and Boromir (award-winning analytical tool for analysis; monitoring; and optimization of agents' work). Ewa Czarnecka serves as CEO; with leadership across AI Division; Sales; and Operations.

OEX VCC operates five modern contact center locations across Warsaw; Łódź; Lublin; and Rzeszów; with over 930 professional contact center stations and 1;700 skilled agents. OEX VCC provides multichannel and multilingual customer service solutions in 14 languages with 15 years of industry expertise. OEX VCC's GCC engagement involves providing contact center services; multilingual customer support; voicebots; back-office support; sales assistance; CATI surveys; social media management; and CC consulting to Global Capability Centers and shared service centers operating across Poland.