Arteria CX Customer Services, founded in 1999 and headquartered in Warsaw, Poland, is a leading customer experience and business process outsourcing company operating as part of the Arteria Group. The company serves major brands across financial, medical, e-commerce, telecommunications, energy, and FMCG industries in Poland and abroad. Its unique single point of contact operating model brings together multiple companies and competences, enabling partners to find comprehensive solutions without signing multiple contracts.
The company operates delivery centers in Warsaw and Ruda Slaska, providing comprehensive end-to-end business solutions across customer service, marketing and sales, IT, logistics, and document archiving. Arteria CX employs over 4,000 specialists in Poland, leveraging modern technologies and local expertise to deliver consistent and effective solutions that translate into real customer satisfaction. The company supports Global Capability Centers and enterprise clients with scalable customer analytics, sentiment analysis, and journey optimization solutions, enabling organizations to achieve superior customer satisfaction, operational efficiency, and measurable business outcomes through intelligent engagement and data-driven decision-making.
Arteria CX combines AI and automation with personalized contact and human approach, handling 85 percent of enquiries automatically with a satisfaction rate of 98 percent. Its service portfolio encompasses multichannel and omnichannel customer support in 20 languages, AI-powered process automation, marketing research, sales support, and advanced analytics. Recognized for its innovation in AI-assisted operations and customer experience design, Arteria CX continues to invest in data analytics, automation platforms, and intelligent process optimization.
