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Simply Contact

Simply Contact was founded in 2013 and is headquartered in Warsaw; Poland; with additional offices in Poznan and Ukraine (Kyiv; Dnipro; Poltava; Lviv). The company is a leading customer support outsourcing provider offering multilingual and multichannel customer services in 18+ languages.

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About Simply Contact

Simply Contact was founded in 2013 and is headquartered in Warsaw; Poland; with additional offices in Poznan and Ukraine (Kyiv; Dnipro; Poltava; Lviv). The company holds ISO 27001 and ISO 27701 (PIMS) certifications and operates in full compliance with GDPR. Simply Contact also holds PCI DSS certification and HIPAA compliance for clients in regulated industries. The company serves e-commerce; hospitality; information technology; logistics; and transportation sectors. Konstantin Ryzhov is Co-Founder & CEO; with Anna Bielikova as Chief Operating Officer.

The company is a leading customer support outsourcing provider offering multilingual and multichannel customer services in 18+ languages. The company provides customer support outsourcing; back-office operations; AI-assisted workflows; and quality assurance services. Simply Contact's GCC engagement involves providing customer support outsourcing; back-office operations; and AI-assisted workflows to Global Capability Centers and shared service centers operating across Poland and Europe. Simply Contact reduces client costs by up to 70% compared to in-house contact centers while increasing service quality.

Simply Contact employs over 700 agents and serves global brands including WizzAir; Metro Cash & Carry; Bolt; Yves Rocher; and Fareportal. Simply Contact's Polish delivery center is located in Poznan at the Okrąglak business center; with both office-based and remote agents operating under the same QA standards; reporting infrastructure; and management oversight. Lukasz Gebski serves as Managing Director EMEA; bringing over 25 years of senior management experience in the BPO and financial sectors.

Company Information

Parent Company

Simply Contact Sp. z o.o.

Year Founded

2022

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Warsaw

Services & Capabilities

Service categories

Contact Center SoftwareCustomer Analytics

Specific services

AI-Assisted WorkflowsAmazon Customer SupportAugmented Customer ServiceBack-Office OperationsCustomer Support OutsourcingE-commerce SupportHelp Desk OutsourcingInbound SupportLive Chat SupportMultilingual Support (18+ Languages)Quality Assurance ServicesSaaS SupportSocial Media SupportStartup Customer SupportTrust & Safety

Technology

Technology expertise

  • AI-Assisted Workflows
  • Back-Office Operations
  • Customer Support Outsourcing
  • Multilingual Contact Center
  • Quality Assurance

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceTelecomLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnology

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