Simply Contact

Simply Contact was founded in 2013 and is headquartered in Warsaw; Poland; with additional offices in Poznan and Ukraine (Kyiv; Dnipro; Poltava; Lviv). The company holds ISO 27001 and ISO 27701 (PIMS) certifications and operates in full compliance with GDPR. Simply Contact also holds PCI DSS certification and HIPAA compliance for clients in regulated industries. The company serves e-commerce; hospitality; information technology; logistics; and transportation sectors. Konstantin Ryzhov is Co-Founder & CEO; with Anna Bielikova as Chief Operating Officer.

The company is a leading customer support outsourcing provider offering multilingual and multichannel customer services in 18+ languages. The company provides customer support outsourcing; back-office operations; AI-assisted workflows; and quality assurance services. Simply Contact's GCC engagement involves providing customer support outsourcing; back-office operations; and AI-assisted workflows to Global Capability Centers and shared service centers operating across Poland and Europe. Simply Contact reduces client costs by up to 70% compared to in-house contact centers while increasing service quality.

Simply Contact employs over 700 agents and serves global brands including WizzAir; Metro Cash & Carry; Bolt; Yves Rocher; and Fareportal. Simply Contact's Polish delivery center is located in Poznan at the Okrąglak business center; with both office-based and remote agents operating under the same QA standards; reporting infrastructure; and management oversight. Lukasz Gebski serves as Managing Director EMEA; bringing over 25 years of senior management experience in the BPO and financial sectors.