Globitel

GLOBiTEL Sp. z o.o. was founded in 2007 and is headquartered in Łódź; Poland. The company is a certified Daktela partner; holding official Daktela licenses and certifications confirming competence in deploying Contact Centre platforms and AI-powered solutions. Globitel's platform supports Voice & Voicebots; Email & Emailbots; Webchat; WhatsApp; Facebook Messenger; Instagram DM; Viber; and SMS. Globitel's GCC engagement involves providing contact center platform and telecom operator services to Global Capability Centers and shared service centers operating across Poland.

The company is a telecommunications and software development firm that provides comprehensive solutions for businesses including internet; voice solutions; infrastructure; and software services. The company's contact center system integrates phone; email; chat; SMS; and social media in one unified window. The company offers implementation in days not months; dedicated onboarding manager; platform SLA 99.99%; practical training; full GDPR compliance; and advisory on building and scaling Contact Centres. The company serves diverse industries with expertise in telecommunications; customer experience; call center; contact center; workflow; process mining; voicebot; chatbot; data center; colocation; IT outsourcing; document workflows; and process automation.

Globitel employs approximately 18 professionals and has successfully served over 1;000 companies and institutions with more than 20 years of experience in the communication industry. Globitel combines a modern Contact Centre platform with its own telecom infrastructure; providing clients with one stable provider; one clear invoice; and one point of contact for full technical support. Globitel's cloud is hosted in modern; stable data centers within the European Union; guaranteeing full GDPR compliance and adherence to financial institution standards. Krzysztof Guzikowski serves as Business Development Director; with Jarek Jarzębowski as CTO.