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Globitel

GLOBiTEL Sp. z o.o. was founded in 2007 and is headquartered in Łódź; Poland. The company is a telecommunications and software development firm that provides comprehensive solutions for businesses including internet; voice solutions; infrastructure; and software services.

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About Globitel

GLOBiTEL Sp. z o.o. was founded in 2007 and is headquartered in Łódź; Poland. The company is a certified Daktela partner; holding official Daktela licenses and certifications confirming competence in deploying Contact Centre platforms and AI-powered solutions. Globitel's platform supports Voice & Voicebots; Email & Emailbots; Webchat; WhatsApp; Facebook Messenger; Instagram DM; Viber; and SMS. Globitel's GCC engagement involves providing contact center platform and telecom operator services to Global Capability Centers and shared service centers operating across Poland.

The company is a telecommunications and software development firm that provides comprehensive solutions for businesses including internet; voice solutions; infrastructure; and software services. The company's contact center system integrates phone; email; chat; SMS; and social media in one unified window. The company offers implementation in days not months; dedicated onboarding manager; platform SLA 99.99%; practical training; full GDPR compliance; and advisory on building and scaling Contact Centres. The company serves diverse industries with expertise in telecommunications; customer experience; call center; contact center; workflow; process mining; voicebot; chatbot; data center; colocation; IT outsourcing; document workflows; and process automation.

Globitel employs approximately 18 professionals and has successfully served over 1;000 companies and institutions with more than 20 years of experience in the communication industry. Globitel combines a modern Contact Centre platform with its own telecom infrastructure; providing clients with one stable provider; one clear invoice; and one point of contact for full technical support. Globitel's cloud is hosted in modern; stable data centers within the European Union; guaranteeing full GDPR compliance and adherence to financial institution standards. Krzysztof Guzikowski serves as Business Development Director; with Jarek Jarzębowski as CTO.

Company Information

Parent Company

GLOBiTEL Sp. z o.o.

Year Founded

2007

GCC engagement

Works with GCCs

Customer size

Mid-Market

GCC Focus & Locations

Regions

India

Delivery centers

Lodz

Services & Capabilities

Service categories

Contact Center Software

Specific services

Advisory on Building & Scaling Contact CentresCloud Contact Center (SaaS)Contact Centre SystemDedicated OnboardingEmail & EmailbotsFacebook Messenger IntegrationGDPR ComplianceInstagram DMOn-Premise Contact CenterPlatform SLA 99.99%SMSTelecom Operator ServicesViberVoice & VoicebotsWebchatWhatsApp Integration

Technology

Technology expertise

  • Contact Center Platform
  • Daktela Partnership
  • Internet Services
  • Software Services
  • Telecom Infrastructure
  • Voice Solutions

Client Experience

Customer size

Mid-Market

Industries served

Retail & E-commerceTelecomLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnology

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