Contact Center Software for GCCs

CCIG Group

CCIG Group was founded in 2002 and is headquartered in Wrocław; Poland. The company is recognized as the largest call/contact center in Central and Eastern Europe; with over 5;500 professionally trained agents and 12 contact center locations across Poland and Ukraine. CCIG operates over 2;600 fully equipped workstations with dedicated spaces for back-office operations; logistics; training; and quality control. The company employs approximately 221 corporate professionals and serves over 500 clients across multiple industries. CCIG provides customer service; sales outsourcing; and market research (CATI method) in over 20 languages on key foreign markets. The company's proprietary AI-powered toolkit; CCBrAIn; drives contact center operations and has been recognized by European industry experts. CCIG has received multiple awards including Gold at ECCCSA 2025 for AI Impact; Gold for Greatest Impact of AI in an Outsourcer; Gold for Best Multilingual Customer Service (30+ languages); and Gold for Greatest Environment; Social and Governance at European Contact Centre & Customer Service Awards. The company was also recognized in the Polish Contact Center Awards for Best Partnership Collaboration with LOT Polish Airlines. CCIG's GCC engagement involves providing multilingual contact center outsourcing; customer service; and AI-powered solutions to Global Capability Centers and shared service centers operating across Poland and Europe. The company serves diverse industries including financial services; energy; telecommunications; e-commerce; and healthcare with clients across Europe and globally. CCIG maintains offices in Wrocław (2 locations); Kielce; Opole; Częstochowa; Gdynia; Tarnów; Rzeszów; Warsaw; Katowice; Zielona Góra; Łódź; Sosnowiec; and Kyiv (Ukraine).

Arteria

Arteria S.A. was founded in 2004 and is headquartered in Warsaw; Poland. The Arteria Capital Group has grown from a call center operator to Poland's largest BPO organization; employing over 5;000 people across 20 locations and handling 150 projects monthly in over 20 languages. The company serves more than 450 clients worldwide across retail; banking; insurance; healthcare; and public sectors. Arteria operates through an integrated ecosystem combining Arteria Customer Experience (contact center); Polymus (marketing communication); Sellpoint (sales); Arteria Logistics (logistics); ADS; and Trimtab (IT solutions). The company's Contact Center division provides omnichannel customer service through phone; email; chat; online forms; and voicebots. Arteria has been ranked among the best contact center companies in Poland by Business Insider Polska and received the Customer Experience award in the Najlepszy Partner w Biznesie report by Home&Market magazine. The company was also named Lider Obsługi Klienta 2025 by Gazeta Finansowa and featured in the Top AI driven Companies 2025 publication for Central and Eastern Europe. Arteria's GCC engagement involves providing comprehensive customer experience solutions; contact center services; and BPO outsourcing to Global Capability Centers and shared service centers operating across Poland. The company serves diverse industries with multilingual support covering Europe and MENA markets. Arteria operates 11 locations in Poland delivering over 2;200 seats as a multilingual hub. The company implements AI technologies to enhance customer experience while maintaining human expertise. Marcin Marzec serves as CEO of Arteria Capital Group; with Katarzyna Piskorska as CEO of Arteria Customer Experience division and Bolesław Gidziński as Partner for Business and Technology Development.

Maxicus

Maxicus was founded in 2003 by Jitender Jain and is headquartered in Gurugram; India; as an independent business unit under the KocharTech umbrella. The company has over 25 years of expertise in customer engagement and operates delivery centers across India including Gurugram; Amritsar; and other locations. Maxicus employs over 5;000 professionals and serves 30+ global brands and Fortune 500 companies; processing over 4 billion transactions across seven continents. The company provides omnichannel customer engagement; contact center outsourcing; AI/ML-powered CX solutions; back-office support; tech support; virtual commerce; and data annotation services. Maxicus has a dedicated GCC-as-a-Service offering that helps enterprises launch; operate; and scale Global Capability Centers in India; leveraging India's talent ecosystem and Maxicus's proven GCC expertise. The company's in-house AI-backed SaaS suite includes knowledge management and productivity platforms that equip teams to provide effective omnichannel engagement. Maxicus operates delivery centers in Gurugram; Amritsar (1.5-acre Innovation & Skilling campus); and other locations across India. The company supports customer engagement in 10+ languages and has been recognized as CX Innovator of the Year at the CX Strategy Summit & Awards 2024. Maxicus's GCC engagement is direct; with a dedicated GCC services page and end-to-end GCC-as-a-Service offering that includes contact center solutions; CX innovation hubs; and AI-powered automation. Jitender Jain serves as Founder & CEO; with over 30 years of experience in IT; Telecom; and Emerging Tech.

Knowlarity

Knowlarity Communications was founded in August 2009 by Ambarish Gupta and Pallav Pandey; with headquarters currently in Singapore and major operations in Gurugram; India. The company was acquired by Gupshup in February 2022 for an estimated USD 100 million; becoming part of Gupshup's conversational engagement platform. Knowlarity provides cloud telephony; contact center automation; AI-powered video solutions; voice assistants; and speech analytics solutions to over 6;000 customers across 65 countries. The company employs approximately 217 professionals and generated revenue of INR 102.6 crore in FY24. Knowlarity's product portfolio includes SuperReceptionist; cloud contact center; smart IVR; virtual numbers; toll-free numbers; call center software; and AI products including speech recognition; chatbots; and voicebots. The platform supports multiple deployment models and integrates with leading CRM systems. Knowlarity's GCC engagement involves providing cloud communication infrastructure and contact center solutions to enterprises and Global Capability Centers operating across India and Southeast Asia. The company serves BFSI; healthcare; retail; e-commerce; and logistics sectors with notable clients including Google; Amazon; Uber; Zomato; Swiggy; Ola; and Practo. Knowlarity has raised USD 42.5 million in funding from investors including Sequoia Capital; Mayfield Fund; and Delta Partners. The company maintains offices in Gurugram; Mumbai; Bengaluru; Dubai; and the Philippines. Knowlarity has received recognition including the Amazon Excellence Award; Silicon India Start-up of the Year; and NASSCOM Emerge 50. The platform processes over a million calls per hour and supports enterprise-grade security and compliance requirements.