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Haptik

Founded in August 2013 in Mumbai India by Aakrit Vaish and Swapan Rajdev Haptik is one of the oldest and most established conversational AI platforms in India. The company was acquired by Reliance Industries' Jio Platforms in 2019 for approximately 100 million USD and now operates as Jio Haptik Technologies Limited.

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About Haptik

Founded in August 2013 in Mumbai India by Aakrit Vaish and Swapan Rajdev Haptik is one of the oldest and most established conversational AI platforms in India. Haptik has processed over 10 billion conversations and 10 million plus transactions across 20 channels and 135 languages for 500 plus enterprises globally. Haptik has been recognized as a Category Leader across Gartner G2 and Opus Research and has received Tech Startup of the Year in AI category and gold medal for Best Chat and Conversational Bot. As a subsidiary of Jio Platforms the company leverages the broader Reliance ecosystem for distribution and scale while maintaining independent product development and enterprise go-to-market operations.

The company was acquired by Reliance Industries' Jio Platforms in 2019 for approximately 100 million USD and now operates as Jio Haptik Technologies Limited. Core product lines include Contakt for enterprise conversational AI Interakt for SME conversational solutions and AI Agents for autonomous customer service. Notable clients include Jio Paytm Adani Group Paisabazaar Puma Whirlpool KFC HP Starhub Disney Hotstar OLA CEAT and Zurich Insurance. Haptik is SOC 2 compliant and holds multiple AI-related patents.

Headquartered in Mumbai with additional offices in New York and San Mateo Haptik has approximately 301-327 employees. The company pioneered chatbot technology in India and was one of the first modern Conversational AI and Generative AI platforms. The platform serves Fortune 500 brands across financial services insurance healthcare technology and communications sectors. The company reported revenue of approximately 27.3 million USD (50-150 crore INR) with Series B funding of 15.7 million USD prior to acquisition.

Company Information

Parent Company

Jio Platforms (Reliance Industries)

Year Founded

2006

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreMumbai

Services & Capabilities

Service categories

CX Automation PlatformsKnowledge Management Platforms

Specific services

AI agents for knowledge managementAI-powered customer service automationConversational analyticsGenerative AI-powered experiencesLive agent handover toolsMulti-language support (135 languages)Omnichannel conversational AI (20 channels)WhatsApp marketing automation

Technology

Technology expertise

  • AI Agents
  • Contakt (Enterprise AI)
  • Conversational AI Platform
  • Generative AI Solutions
  • Interakt (SME AI)

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceHealthcare & PharmaBanking & Financial ServicesMedia & EntertainmentTechnology

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