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Foundever India logo

Foundever India

Foundever India is the India delivery arm of Foundever Group S.A.; a privately owned global customer experience technology company headquartered in Luxembourg City. Formerly known as Sitel Group; Foundever was formed in 2021 through the merger of Sitel and SYKES Enterprises; creating one of the top three CX providers worldwide with approximately 170;000 employees across 45 countries and annual revenue of $4 billion.

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About Foundever India

Foundever India is the India delivery arm of Foundever Group S.A.; a privately owned global customer experience technology company headquartered in Luxembourg City. Foundever India specializes in helpdesk platform implementation; omnichannel customer support; technical support services; customer care managed services; and digital CX transformation. Its core differentiator is the combination of global scale with an agile; entrepreneurial approach; enabling customized helpdesk solutions that adapt to each client unique requirements.

Formerly known as Sitel Group; Foundever was formed in 2021 through the merger of Sitel and SYKES Enterprises; creating one of the top three CX providers worldwide with approximately 170;000 employees across 45 countries and annual revenue of $4 billion. Foundever India serves GCCs and global enterprises across retail; technology; banking and financial services; healthcare; travel; and telecommunications sectors.

The India entity; Foundever CRM India Private Limited; operates from delivery centers in Mumbai and Gurugram with over 6;500 employees and has been certified as a Great Place to Work in India. The company delivers over 9 million customer conversations daily in more than 60 languages globally; leveraging AI-powered automation; robotic process automation; and advanced analytics to enhance helpdesk operations. The company has been recognized by Frost & Sullivan as the European Company of the Year for CXM services and maintains strategic technology partnerships with leading contact center platforms.

Company Information

Parent Company

Foundever Group S.A. (Groupe Acticall)

Year Founded

2000

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

GurugramHyderabadMumbai

Services & Capabilities

Service categories

Helpdesk Platforms

Specific services

AI-powered customer engagementBack-office operationsCustomer analyticsHelpdesk ticketing and routingOmnichannel customer careQuality managementSelf-service solutionsTechnical support and troubleshootingWorkforce optimization

Technology

Technology expertise

  • Customer Care Managed Services
  • Digital CX Transformation
  • Helpdesk Platform Implementation
  • Omnichannel Customer Support
  • Technical Support Services

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceTelecomHealthcare & PharmaBanking & Financial ServicesTechnology

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