Foundever India

Foundever India is the India delivery arm of Foundever Group S.A.; a privately owned global customer experience technology company headquartered in Luxembourg City. Foundever India specializes in helpdesk platform implementation; omnichannel customer support; technical support services; customer care managed services; and digital CX transformation. Its core differentiator is the combination of global scale with an agile; entrepreneurial approach; enabling customized helpdesk solutions that adapt to each client unique requirements.

Formerly known as Sitel Group; Foundever was formed in 2021 through the merger of Sitel and SYKES Enterprises; creating one of the top three CX providers worldwide with approximately 170;000 employees across 45 countries and annual revenue of $4 billion. Foundever India serves GCCs and global enterprises across retail; technology; banking and financial services; healthcare; travel; and telecommunications sectors.

The India entity; Foundever CRM India Private Limited; operates from delivery centers in Mumbai and Gurugram with over 6;500 employees and has been certified as a Great Place to Work in India. The company delivers over 9 million customer conversations daily in more than 60 languages globally; leveraging AI-powered automation; robotic process automation; and advanced analytics to enhance helpdesk operations. The company has been recognized by Frost & Sullivan as the European Company of the Year for CXM services and maintains strategic technology partnerships with leading contact center platforms.