CCIG Group

CCIG Group was founded in 2002 and is headquartered in Wrocław; Poland. The company employs approximately 221 corporate professionals and serves over 500 clients across multiple industries. The company's proprietary AI-powered toolkit; CCBrAIn; drives contact center operations and has been recognized by European industry experts. CCIG's GCC engagement involves providing multilingual contact center outsourcing; customer service; and AI-powered solutions to Global Capability Centers and shared service centers operating across Poland and Europe.

The company is recognized as the largest call/contact center in Central and Eastern Europe; with over 5;500 professionally trained agents and 12 contact center locations across Poland and Ukraine. CCIG has received multiple awards including Gold at ECCCSA 2025 for AI Impact; Gold for Greatest Impact of AI in an Outsourcer; Gold for Best Multilingual Customer Service (30+ languages); and Gold for Greatest Environment; Social and Governance at European Contact Centre & Customer Service Awards. CCIG maintains offices in Wrocław (2 locations); Kielce; Opole; Częstochowa; Gdynia; Tarnów; Rzeszów; Warsaw; Katowice; Zielona Góra; Łódź; Sosnowiec; and Kyiv (Ukraine).

CCIG operates over 2;600 fully equipped workstations with dedicated spaces for back-office operations; logistics; training; and quality control. CCIG provides customer service; sales outsourcing; and market research (CATI method) in over 20 languages on key foreign markets. The company was also recognized in the Polish Contact Center Awards for Best Partnership Collaboration with LOT Polish Airlines. The company serves diverse industries including financial services; energy; telecommunications; e-commerce; and healthcare with clients across Europe and globally.