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ClearTouch logo

ClearTouch

ClearTouch was introduced in India in August 2016 as a subsidiary of TCN; Inc.; a global provider of cloud-based call center technology headquartered in St. George; Utah. ClearTouch pioneered the first cloud-based contact center platform in India; empowering businesses to transform on-premises infrastructure to cloud-based services.

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About ClearTouch

ClearTouch was introduced in India in August 2016 as a subsidiary of TCN; Inc.; a global provider of cloud-based call center technology headquartered in St. The platform features omnichannel communications; workforce engagement; compliance and data management; integration and automation; intelligence; reporting and analytics; and collaboration tools. The platform supports SOC 2; HIPAA; PCI-DSS; STIR/SHAKEN; FDCPA; Reg-F; and DoT/TRAI compliance. Terrel Bird serves as CEO and Co-Founder of TCN; with Uthaman Bakthikrishnan as Executive Vice President for ClearTouch India.

George; Utah. The company is headquartered in Chennai with offices in Bengaluru; Hyderabad; Delhi; and Mumbai; and data centers in Mumbai and Bangalore. ClearTouch employs approximately 53 professionals and generated revenue of INR 34 crore in FY25; reflecting a 33% year-over-year growth. The company serves various Indian companies and multinational businesses in healthcare; insurance; financial services; banking; and BPO industries. ClearTouch has maintained zero customer churn over eight years of operations in India.

ClearTouch pioneered the first cloud-based contact center platform in India; empowering businesses to transform on-premises infrastructure to cloud-based services. ClearTouch offers a unique pricing model with no contracts; monthly minimums; or maintenance fees; supporting rapid scaling and instant flexibility. ClearTouch's GCC engagement involves providing cloud contact center infrastructure and omnichannel customer engagement solutions to Global Capability Centers operating across India's major technology hubs.

Company Information

Parent Company

TCN; Inc.

Year Founded

2016

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennai

Services & Capabilities

Service categories

Contact Center Software

Specific services

Analytics & CollaborationCall RecordingCloud Contact Center PlatformCompliance & Data ManagementIntegration & AutomationIntelligence & ReportingIVR SystemsList Management ServicesOmnichannel CommunicationsPer-Minute PricingPredictive DialerSpeech AnalyticsWorkforce Engagement Management

Technology

Technology expertise

  • Cloud Contact Center
  • IVR
  • Omnichannel Communications
  • Predictive Dialer
  • Speech Analytics
  • Workforce Engagement

Client Experience

Customer size

Enterprise

Industries served

InsuranceLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnology

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