ClearTouch

ClearTouch was introduced in India in August 2016 as a subsidiary of TCN; Inc.; a global provider of cloud-based call center technology headquartered in St. The platform features omnichannel communications; workforce engagement; compliance and data management; integration and automation; intelligence; reporting and analytics; and collaboration tools. The platform supports SOC 2; HIPAA; PCI-DSS; STIR/SHAKEN; FDCPA; Reg-F; and DoT/TRAI compliance. Terrel Bird serves as CEO and Co-Founder of TCN; with Uthaman Bakthikrishnan as Executive Vice President for ClearTouch India.

George; Utah. The company is headquartered in Chennai with offices in Bengaluru; Hyderabad; Delhi; and Mumbai; and data centers in Mumbai and Bangalore. ClearTouch employs approximately 53 professionals and generated revenue of INR 34 crore in FY25; reflecting a 33% year-over-year growth. The company serves various Indian companies and multinational businesses in healthcare; insurance; financial services; banking; and BPO industries. ClearTouch has maintained zero customer churn over eight years of operations in India.

ClearTouch pioneered the first cloud-based contact center platform in India; empowering businesses to transform on-premises infrastructure to cloud-based services. ClearTouch offers a unique pricing model with no contracts; monthly minimums; or maintenance fees; supporting rapid scaling and instant flexibility. ClearTouch's GCC engagement involves providing cloud contact center infrastructure and omnichannel customer engagement solutions to Global Capability Centers operating across India's major technology hubs.