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Daktela

Daktela was founded in 2005 by Richard Baar and David Hájek in Prague; Czech Republic. The company has grown from a small VoIP technology startup to one of Europe's leading contact center platforms; with offices in Czech Republic; Slovakia; Poland; United Kingdom; Hungary; Romania; Slovenia; Serbia; and Dubai.

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About Daktela

Daktela was founded in 2005 by Richard Baar and David Hájek in Prague; Czech Republic. In 2021; Sandberg Capital acquired a minority stake in Daktela to accelerate expansion. Daktela combines virtual PBX; omni-channel contact center technology; real-time analytics; integrated CRM and helpdesk; and offers a single platform with rich API. Daktela's GCC engagement involves providing cloud-based CCaaS software and omnichannel communication solutions to Global Capability Centers and shared service centers operating across Poland and Central Europe.

The company has grown from a small VoIP technology startup to one of Europe's leading contact center platforms; with offices in Czech Republic; Slovakia; Poland; United Kingdom; Hungary; Romania; Slovenia; Serbia; and Dubai. The platform serves over 1;200 customers worldwide including T-Mobile; Dial Telecom; MetLife; Notino; Benestra; and GLS. The platform is perfectly suited for small and mid-size businesses as well as large enterprises with 500+ seats. The company has received dozens of G2 awards and was a finalist for IT Product of the Year 2021.

Daktela employs over 101 professionals and generated annual revenue of approximately EUR 7 million with 30% year-over-year growth. The company's all-in-one cloud contact center platform connects phone; email; SMS; webchat; and social media through one tool to enhance omnichannel customer experience. Daktela provides integrated global voice services; SMS messaging; and DID numbers from more than 70 countries. Daktela's Poland office is located in Warsaw with Lukasz Korecki as Country Manager for Poland; Latvia; Lithuania; and Estonia. Richard Baar serves as CEO; with David Hájek overseeing global expansion.

Company Information

Parent Company

Daktela Group (Founders: Richard Baar & David Hájek)

Year Founded

2005

GCC engagement

GCC Specialists

Customer size

Mid-Market

GCC Focus & Locations

Regions

India

Delivery centers

Warsaw

Services & Capabilities

Service categories

Contact Center Software

Specific services

AI ChatbotsAI VoicebotsBrowser ExtensionCloud PhoneDesktop ApplicationDID Numbers from 70+ CountriesEmployee Management & PlanningGlobal Voice ServicesIntegrated CRM & HelpdeskMobile ApplicationOmni-Channel Contact Center TechnologyReal-time AnalyticsRich APISMS MessagingVirtual PBXWeb Extension

Technology

Technology expertise

  • CCaaS
  • Cloud Contact Center
  • Integrated CRM & Helpdesk
  • Omnichannel Communication
  • Real-time Analytics
  • Virtual PBX

Client Experience

Customer size

Mid-Market

Industries served

Retail & E-commerceInsuranceTelecomLogistics & Supply ChainBanking & Financial ServicesTechnology

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