Business of GCC
TTEC Poland logo

TTEC Poland

TTEC Holdings; Inc. was founded in 1982 by Kenneth D. Tuchman and is headquartered in Englewood; Colorado; USA. The company is a global customer experience (CX) outsourcing partner for marquee and disruptive brands and public sector clients; listed on NASDAQ (TTEC).

Visit WebsiteClaim Your ProfileView LinkedIn

About TTEC Poland

TTEC Holdings; Inc. was founded in 1982 by Kenneth D. TTEC serves approximately 750 clients across financial services; healthcare; public sector; telecom; technology; media; travel and hospitality; automotive; and retail verticals. The Krakow location serves as the core of TTEC's Poland delivery operations; supporting complex; multilingual CX programs at scale with 350+ total seats and 3 training facilities. TTEC Digital provides CCaaS; CRM; and AI technology solutions including AWS; Cisco; Genesys; Google; and Microsoft platforms. Kenneth D. Tuchman serves as Chairman & CEO; with Judi Hand as Chief Revenue Officer.

Tuchman and is headquartered in Englewood; Colorado; USA. The company operates with approximately 58;000 customer care associates; consultants; technologists; and CX professionals across 22 countries on six continents. Opolska 110; Krakow 31-323. The company provides customer support; lead generation; and revenue acceleration services in 20 languages including Arabic; Croatian; Czech; Dutch; English; French; German; Greek; Italian; Japanese; Mandarin; Norwegian; Polish; Portuguese; Romanian; Spanish; Swedish; Turkish; Ukrainian; and Vietnamese.

The company is a global customer experience (CX) outsourcing partner for marquee and disruptive brands and public sector clients; listed on NASDAQ (TTEC). TTEC Poland was established in Krakow in 2020; with a delivery center at ul. TTEC Poland was awarded Gold for Best Multilingual Customer Service at the 2022 European Contact Centre & Customer Service Awards (ECCCSA). TTEC's GCC engagement involves providing CX outsourcing; contact center operations; AI-enabled engagement; and omnichannel orchestration to Global Capability Centers and shared service centers operating across Poland and Central Europe.

Company Information

Parent Company

TTEC Holdings; Inc. (NASDAQ: TTEC)

Year Founded

2020

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

KrakowWarsaw

Services & Capabilities

Service categories

Contact Center SoftwareCustomer Analytics

Specific services

AI & AnalyticsAI-Enabled EngagementCCaaS SolutionsCloud Platforms (AWS Cisco Genesys Google Microsoft)CRM SolutionsCustomer Support OutsourcingData ServicesDigital CX TransformationLead GenerationMultilingual CX (20 Languages)Omnichannel OrchestrationQuality ManagementRevenue AccelerationSales SupportTraining Facilities

Technology

Technology expertise

  • AI & Analytics
  • AI-Enabled Engagement
  • CCaaS
  • Contact Center Operations
  • CRM
  • CX Outsourcing
  • Omnichannel Orchestration

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesMedia & EntertainmentTechnologyAutomotive

Related Partners

  • Altar logo

    Altar

    100+

    Telecom · Logistics & Supply Chain · Healthcare & Pharma · Banking & Financial Services · Technology

    Altar is a Polish software company founded in 1990 and headquartered in Kielce Poland. The company provides AI-powered contact center systems case management and quality management solutions. With over thirty years of experience Altar serves telecommunications finance healthcare and logistics sectors with proprietary SaaS and on-premise deployment options. serving global

    Core servicesAI Case ManagementAI Contact CenterAI Quality Management

    Poland · Krakow

    View Profile
  • Arteria logo

    Arteria

    3000+

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Energy & Utilities

    Arteria is Poland's largest BPO and contact center group founded in 2004 and headquartered in Warsaw. The company employs over five thousand people across twenty locations handling one hundred fifty projects monthly in over twenty languages. Arteria provides comprehensive customer experience solutions including contact center marketing sales IT and logistics.

    Core servicesBPO OutsourcingContact CenterCustomer Experience

    Poland · Warsaw, Wroclaw

    View Profile
  • Arteria CX logo

    Arteria CX

    4000

    Retail & E-commerce · Telecom · Healthcare & Pharma · Banking & Financial Services · Consumer Goods · Energy & Utilities

    Arteria CX is a Poland-based customer experience provider delivering omnichannel support, AI automation, and analytics services. Operating from Warsaw and Ruda Slaska, it serves major brands across financial, e-commerce, and telecom sectors with data-driven customer insights and intelligent process optimization for enhanced satisfaction and loyalty across global European markets today.

    Core servicesAI & AutomationCustomer Experience ServicesMarketing Research

    Poland · Warsaw

    View Profile
  • CCIG Group logo

    CCIG Group

    5500+

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Energy & Utilities

    CCIG Group is the largest contact center organization in Central and Eastern Europe founded in 2002 and headquartered in Wrocław Poland. The company provides multilingual customer service sales outsourcing and market research in over twenty languages. With over five thousand five hundred agents CCIG operates twelve locations across Poland and

    Core servicesAI-Powered Contact Center (CCBrAIn)Contact Center OutsourcingMarket Research (CATI)

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.