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Maxicus

Maxicus was founded in 2003 by Jitender Jain and is headquartered in Gurugram; India; as an independent business unit under the KocharTech umbrella. The company has over 25 years of expertise in customer engagement and operates delivery centers across India including Gurugram; Amritsar; and other locations.

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About Maxicus

Maxicus was founded in 2003 by Jitender Jain and is headquartered in Gurugram; India; as an independent business unit under the KocharTech umbrella. The company provides omnichannel customer engagement; contact center outsourcing; AI/ML-powered CX solutions; back-office support; tech support; virtual commerce; and data annotation services. The company supports customer engagement in 10+ languages and has been recognized as CX Innovator of the Year at the CX Strategy Summit & Awards 2024.

The company has over 25 years of expertise in customer engagement and operates delivery centers across India including Gurugram; Amritsar; and other locations. Maxicus has a dedicated GCC-as-a-Service offering that helps enterprises launch; operate; and scale Global Capability Centers in India; leveraging India's talent ecosystem and Maxicus's proven GCC expertise. Maxicus's GCC engagement is direct; with a dedicated GCC services page and end-to-end GCC-as-a-Service offering that includes contact center solutions; CX innovation hubs; and AI-powered automation.

Maxicus employs over 5;000 professionals and serves 30+ global brands and Fortune 500 companies; processing over 4 billion transactions across seven continents. The company's in-house AI-backed SaaS suite includes knowledge management and productivity platforms that equip teams to provide effective omnichannel engagement. Maxicus operates delivery centers in Gurugram; Amritsar (1.5-acre Innovation & Skilling campus); and other locations across India. Jitender Jain serves as Founder & CEO; with over 30 years of experience in IT; Telecom; and Emerging Tech.

Company Information

Parent Company

KocharTech (Kochar Group)

Year Founded

2002

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Gurugram

Services & Capabilities

Service categories

Contact Center Software

Specific services

AI/ML-Powered CXBack-Office SupportContact Center ManagementCustomer Lifecycle ManagementCustomer Service AutomationData AnnotationE-Surveillance MonitoringGCC Setup & OperationsKnowledge Management PlatformOmnichannel Customer SupportPhygital Video CommerceTech SupportVirtual CommerceWorkforce Productivity Management

Technology

Technology expertise

  • AI-Driven CX Solutions
  • Back-Office Support
  • Contact Center Outsourcing
  • GCC-as-a-Service
  • Omnichannel Customer Engagement

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyConsumer Goods

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