Knowlarity

Knowlarity Communications was founded in August 2009 by Ambarish Gupta and Pallav Pandey; with headquarters currently in Singapore and major operations in Gurugram; India. Knowlarity's product portfolio includes SuperReceptionist; cloud contact center; smart IVR; virtual numbers; toll-free numbers; call center software; and AI products including speech recognition; chatbots; and voicebots. Knowlarity has raised USD 42.5 million in funding from investors including Sequoia Capital; Mayfield Fund; and Delta Partners. The platform processes over a million calls per hour and supports enterprise-grade security and compliance requirements.

The company was acquired by Gupshup in February 2022 for an estimated USD 100 million; becoming part of Gupshup's conversational engagement platform. The company employs approximately 217 professionals and generated revenue of INR 102.6 crore in FY24. Knowlarity's GCC engagement involves providing cloud communication infrastructure and contact center solutions to enterprises and Global Capability Centers operating across India and Southeast Asia. Knowlarity has received recognition including the Amazon Excellence Award; Silicon India Start-up of the Year; and NASSCOM Emerge 50.

Knowlarity provides cloud telephony; contact center automation; AI-powered video solutions; voice assistants; and speech analytics solutions to over 6;000 customers across 65 countries. The platform supports multiple deployment models and integrates with leading CRM systems. The company serves BFSI; healthcare; retail; e-commerce; and logistics sectors with notable clients including Google; Amazon; Uber; Zomato; Swiggy; Ola; and Practo. The company maintains offices in Gurugram; Mumbai; Bengaluru; Dubai; and the Philippines.