Business of GCC
Knowlarity logo

Knowlarity

Knowlarity Communications was founded in August 2009 by Ambarish Gupta and Pallav Pandey; with headquarters currently in Singapore and major operations in Gurugram; India. The company was acquired by Gupshup in February 2022 for an estimated USD 100 million; becoming part of Gupshup's conversational engagement platform.

Visit WebsiteClaim Your ProfileView LinkedIn

About Knowlarity

Knowlarity Communications was founded in August 2009 by Ambarish Gupta and Pallav Pandey; with headquarters currently in Singapore and major operations in Gurugram; India. Knowlarity's product portfolio includes SuperReceptionist; cloud contact center; smart IVR; virtual numbers; toll-free numbers; call center software; and AI products including speech recognition; chatbots; and voicebots. Knowlarity has raised USD 42.5 million in funding from investors including Sequoia Capital; Mayfield Fund; and Delta Partners. The platform processes over a million calls per hour and supports enterprise-grade security and compliance requirements.

The company was acquired by Gupshup in February 2022 for an estimated USD 100 million; becoming part of Gupshup's conversational engagement platform. The company employs approximately 217 professionals and generated revenue of INR 102.6 crore in FY24. Knowlarity's GCC engagement involves providing cloud communication infrastructure and contact center solutions to enterprises and Global Capability Centers operating across India and Southeast Asia. Knowlarity has received recognition including the Amazon Excellence Award; Silicon India Start-up of the Year; and NASSCOM Emerge 50.

Knowlarity provides cloud telephony; contact center automation; AI-powered video solutions; voice assistants; and speech analytics solutions to over 6;000 customers across 65 countries. The platform supports multiple deployment models and integrates with leading CRM systems. The company serves BFSI; healthcare; retail; e-commerce; and logistics sectors with notable clients including Google; Amazon; Uber; Zomato; Swiggy; Ola; and Practo. The company maintains offices in Gurugram; Mumbai; Bengaluru; Dubai; and the Philippines.

Company Information

Parent Company

Gupshup (Webaroo Inc.)

Year Founded

2009

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreGurugramMumbai

Services & Capabilities

Service categories

Contact Center SoftwareCX Automation Platforms

Specific services

AI ChatbotsAI VoicebotsCall Center SoftwareCloud Contact CenterMissed Call CampaignsSmart IVRSMS CampaignsSpeech AnalyticsSuperReceptionistToll-Free NumbersVideo SolutionsVirtual NumbersVoice SMS Campaigns

Technology

Technology expertise

  • AI Voice Assistants
  • Cloud Telephony
  • Contact Center Automation
  • CPaaS
  • Speech Analytics

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnologyConsumer Goods

Related Partners

  • Altar logo

    Altar

    100+

    Telecom · Logistics & Supply Chain · Healthcare & Pharma · Banking & Financial Services · Technology

    Altar is a Polish software company founded in 1990 and headquartered in Kielce Poland. The company provides AI-powered contact center systems case management and quality management solutions. With over thirty years of experience Altar serves telecommunications finance healthcare and logistics sectors with proprietary SaaS and on-premise deployment options. serving global

    Core servicesAI Case ManagementAI Contact CenterAI Quality Management

    Poland · Krakow

    View Profile
  • Arteria logo

    Arteria

    3000+

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Energy & Utilities

    Arteria is Poland's largest BPO and contact center group founded in 2004 and headquartered in Warsaw. The company employs over five thousand people across twenty locations handling one hundred fifty projects monthly in over twenty languages. Arteria provides comprehensive customer experience solutions including contact center marketing sales IT and logistics.

    Core servicesBPO OutsourcingContact CenterCustomer Experience

    Poland · Warsaw, Wroclaw

    View Profile
  • CallPage logo

    CallPage

    50+

    Retail & E-commerce · Real Estate · Healthcare & Pharma · Banking & Financial Services · Automotive

    CallPage is a Voice AI and callback automation platform founded in 2015 headquartered in Krakow Poland. Acquired by SaaS Labs in 2022 it provides AI voice solutions callback widgets and conversational AI tools. Serving over 1500 businesses globally CallPage automates customer engagement for e-commerce automotive and real estate sectors worldwide.

    Core servicesAnalytics DashboardCallback WidgetCallPage Voice AI

    Poland · Krakow, Warsaw

    View Profile
  • CCIG Group logo

    CCIG Group

    5500+

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Energy & Utilities

    CCIG Group is the largest contact center organization in Central and Eastern Europe founded in 2002 and headquartered in Wrocław Poland. The company provides multilingual customer service sales outsourcing and market research in over twenty languages. With over five thousand five hundred agents CCIG operates twelve locations across Poland and

    Core servicesAI-Powered Contact Center (CCBrAIn)Contact Center OutsourcingMarket Research (CATI)

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.