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ICS Center

ICS Center; a trademark owned by 8Words Sp. z o.o.; was established in 2008 and is headquartered in Warsaw; Poland. The company operates as an innovative contact center specializing in customer service; sales; and business process support.

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About ICS Center

ICS Center; a trademark owned by 8Words Sp. z o.o.; was established in 2008 and is headquartered in Warsaw; Poland. The company handles over one million interactions monthly and operates 24/7/365. The company leverages advanced automation and AI technologies including LLM models and AI assistants to deliver concrete business results for clients. The company's Managing Director Paulina Borowska was featured discussing the AI revolution in conversation analysis. Jacek Szczesny oversees strategy development and technological innovation; with Paulina Borowska as Managing Director and Mariusz as Operations Director.

The company operates as an innovative contact center specializing in customer service; sales; and business process support. ICS Center provides professional inbound and outbound call handling; technical support; telesales; and customer relationship management. The company handles both Polish and foreign language projects including English; German; Ukrainian; and Russian. ICS Center's GCC engagement involves providing innovative customer support; sales outsourcing; and AI-powered contact center solutions to Global Capability Centers and shared service centers operating across Poland.

ICS Center employs over 500 consultants across two locations in Warsaw and Bialystok; with over 350 stationary and remote workstations plus an additional 150 remote positions on an accretive basis. ICS Center serves diverse industries including medical; e-commerce; modern technologies; and media sectors. ICS Center was recognized as a key player shaping Poland's contact center market in the Gazeta Finansowa Rynek Contact Center 2025 report. The company serves insurance; finance; publishing; and healthcare sectors with projects at scale of over 100 specialists.

Company Information

Parent Company

8Words Sp. z o.o.

Year Founded

2008

GCC engagement

Works with GCCs

Customer size

Mid-Market

GCC Focus & Locations

Regions

India

Delivery centers

GdanskKrakowWarsawWroclaw

Services & Capabilities

Service categories

Contact Center SoftwareCustomer Analytics

Specific services

24/7/365 OperationsAI AssistantsAutomationBusiness Process SupportCustomer Relationship ManagementInbound Call HandlingKPI MonitoringLLM ModelsMultilingual Support (English German Ukrainian Russian)Outbound Call HandlingQuality ManagementRemote WorkstationsTechnical SupportTelesales

Technology

Technology expertise

  • AI-Powered Customer Support
  • Contact Center Services
  • Customer Service
  • Sales Outsourcing
  • Technical Support

Client Experience

Customer size

Mid-Market

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesMedia & EntertainmentTechnologyEnergy & Utilities

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