Zowie was founded in 2019 by Maja Schaefer and Maciej Ciolek, originally operating as Chatbotize before rebranding to Zowie in 2021. Zowie provides an AI agent platform that automates customer service conversations for e-commerce and retail brands across email, chat, voice, and social messaging channels. The company serves brands across e-commerce, retail, logistics, marketplace, and consumer goods sectors. Notable clients include Avon, InPost, Empik, L'Oreal, LPP, Modivo, and Giesswein.
The company is headquartered in New York, United States with its primary research and development center in Warsaw, Poland and additional offices in Krakow. The platform features a deterministic Decision Engine combined with generative AI to deliver accurate and reliable automated customer service, handling tasks such as order status inquiries, returns and exchanges, product recommendations, and shipping tracking. Zowie positions itself as an alternative to traditional BPO and helpdesk outsourcing, enabling brands to automate customer service operations rather than relying on outsourced contact centers.
Zowie is privately held and venture-backed, having raised from investors including FJ Labs, Market One Capital, and others. The company employs approximately 87 to 113 professionals globally with the majority based in Poland and generates an estimated annual revenue of $2 to $13.4 million. Zowie platform includes AI-powered chatbots, ticket automation, smart recommendations, gift advisor, and product discovery AI agents purpose-built for e-commerce. The company Warsaw R&D center serves as the primary technology and product development hub for the global platform.
