Engati was founded in 2016 and is headquartered in Silicon Valley, California, United States, with offices in Mumbai and Bengaluru, India. The platform provides no-code chatbot building with machine learning and NLP/NLU capabilities, enabling businesses to create intelligent conversational experiences without programming. Engati serves over 5,000 clients globally across banking and financial services, e-commerce, retail, insurance, healthcare, and technology sectors. Engati holds SOC 2, HIPAA, PCI-DSS, ISO 27001, and GDPR compliance certifications, making it suitable for regulated industries.
The company is privately held and generated an estimated annual revenue of $27.9 million in 2024, employing approximately 144 to 186 professionals globally with the majority based in India. Engati supports omnichannel deployment across 12-plus platforms including WhatsApp, Facebook Messenger, Instagram, Telegram, Line, Viber, Skype, Slack, Twitter, and web chat. Notable clients include enterprises across India, Middle East, Southeast Asia, and North America markets. The company offers flexible pricing from a free tier to enterprise plans with unlimited interactions.
Engati is an AI-native customer experience platform powered by conversational automation and intelligence that enables businesses to build, deploy, and manage AI-powered chatbots and live chat solutions. The platform features a visual flow builder, intent recognition, multilingual support in 50-plus languages, live chat with team inbox, campaign management, analytics dashboard, and pre-built integrations with CRM, e-commerce, and payment systems including Salesforce, Google Sheets, Stripe, and Zapier. The platform enables businesses to automate customer acquisition, onboarding, support, and conversational commerce across digital channels, with AI-powered intent recognition and seamless human agent escalation.
