Verloop.io was founded in 2015 by Gaurav Singh and is headquartered in Bengaluru, Karnataka, India. Verloop.io is a leading customer support automation platform that leverages conversational AI to help enterprises automate, personalize, and scale their customer engagement and support conversations. The platform features a no-code chatbot builder, live chat capabilities, automated email marketing integration, and 140-plus integrations with backend systems, CRM, marketing, and sales tools. The company collaborates with Google Cloud Platform for its AI and NLP infrastructure and integrates with Vonage for WhatsApp and other channel APIs.
The company is privately held and has raised funding from investors including ADQ, Alpha Wave Global, and MGA Ventures. Verloop.io enables omnichannel deployment across web, WhatsApp, Facebook Messenger, Instagram, Viber, and voice channels with a unified dashboard for managing all customer interactions. Verloop.io serves enterprise clients across banking and financial services, e-commerce, insurance, healthcare, and technology sectors. Verloop.io platform processes millions of conversations monthly across 50-plus languages, enabling enterprises to deliver 24/7 customer support while reducing operational costs.
Verloop.io employs approximately 165 professionals and generates an estimated annual revenue of $18.6 million. The platform provides AI-powered chatbot solutions with natural language processing capabilities for intent recognition, multilingual support across dialects and accents, and seamless escalation to live agents. Notable clients include ADIB, Nykaa, Kanmo Group, and Flyin. The company has been recognized on Gartner Peer Insights and G2 with strong customer ratings for its conversational AI platform.
