Sutherland, founded in 1988 and headquartered in New York, is a privately held global digital transformation and business process services company backed by TPG. The company Insight and Design Labs specialize in creating insight-driven customer and employee journeys using proprietary methods. Recognized as a Leader in Everest Group Trust and Safety PEAK Matrix and NelsonHall CX Services Transformation evaluations, Sutherland combines deep domain expertise with advanced AI capabilities. Sutherland structured framework of Assess, Automate, Augment, and Analyze enables organizations to identify high-impact opportunities, deploy intelligent self-service, empower agents, and continuously optimize performance through real-time insights, driving measurable business outcomes and sustained competitive advantage for Global Capability Centers.
The company operates extensive delivery centers across India, including Mumbai, Bengaluru, Chennai, Hyderabad, and Kochi, serving enterprise clients in banking, insurance, healthcare, retail, and technology sectors. Sutherland has established a dedicated GCC Design and Transition practice, enabling banks and financial institutions to build or scale Global Capability Centers across operations, technology, and compliance. With over 25,000 employees globally and a strong talent footprint in India, Sutherland continues to invest in generative AI, machine learning, and intelligent automation.
Sutherland specializes in customer experience transformation, data analytics, and AI-powered automation. Its proprietary CX360 platform delivers advanced interaction analytics, predictive modeling, sentiment analysis, and quality automation, enabling enterprises to understand customer behavior across channels and deliver superior experiences. Its service portfolio spans contact center modernization, conversational AI, omnichannel engagement, and data engineering. The company operates Centers of Excellence focused on data science, customer analytics, and experience design, enabling rapid deployment of analytics solutions for GCC clients.
