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EXL Service logo

EXL Service

EXL Service India is the India delivery arm of EXL Service Holdings; Inc.; a global data and AI company listed on the NASDAQ under the ticker EXLS and included in the S&P 400 index.

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About EXL Service

EXL Service India is the India delivery arm of EXL Service Holdings; Inc.; a global data and AI company listed on the NASDAQ under the ticker EXLS and included in the S&P 400 index. EXL Service India leverages its proprietary Operations AI platform; which orchestrates the complete operations lifecycle including hiring; training; quality; and compliance across a single intelligent fabric. The company has been recognized by ISG Provider Lens and Everest Group for its analytics and digital operations capabilities.

Founded in April 1999 and headquartered in New York City; EXL has grown into a leading analytics and digital operations firm with approximately 65;000 employees across the United States; Europe; Asia; Latin America; Australia; and South Africa; reporting annual revenue of $1.84 billion for fiscal year 2024. The platform integrates AI-powered voice simulations for contact center training; enabling emotionally aware; multilingual; low-latency interactions that closely mirror live calls. EXL Service India has also partnered with NVIDIA to launch an enterprise AI platform and introduced an insurance-specific large language model.

EXL Service India operates from delivery centers in Gurgaon; Noida; Bengaluru; Pune; and Jaipur with a significant workforce supporting global operations. The company specializes in data analytics; digital operations; customer experience management; contact center operations; helpdesk platform implementation; and business process outsourcing. EXL Service India serves GCCs and global enterprises across insurance; healthcare; banking and financial services; media; retail; travel; and transportation sectors. Its core differentiator lies in combining deep data analytics expertise with customer experience operations; enabling enterprises to deliver connected customer experiences that inspire advocacy and loyalty while driving operational efficiency through AI and automation.

Company Information

Parent Company

EXL Service Holdings; Inc.

Year Founded

1999

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramHyderabadKolkataMumbaiNoidaPune

Services & Capabilities

Service categories

Customer AnalyticsData Engineering PlatformsFinancial AnalyticsHelpdesk PlatformsOperating Model DesignPayroll Platforms

Specific services

AI-Powered Customer CareContact Center OperationsData AnalyticsDigital TransformationHelpdesk ManagementOperations AI PlatformQuality ManagementWorkforce Training Simulations

Technology

Technology expertise

  • Business Process Outsourcing
  • Contact Center Operations
  • Customer Experience Management
  • Data Analytics
  • Digital Operations

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceHealthcare & PharmaBanking & Financial ServicesMedia & EntertainmentEnergy & Utilities

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