Movate

Movate, founded in 1996 as CSS Corp and rebranded in 2021, is a privately held digital technology and customer experience services company headquartered in Plano, Texas. The platform features specialized agencies for conversational AI, agent assistance, and experience intelligence, monitoring 100 percent of interactions to identify churn risks and systemic issues. Movate has established a strong GCC practice in India, leveraging its delivery centers to support Global Capability Centers with digital transformation, predictive analytics, and AI-powered customer engagement.

The company operates six delivery centers across India, including Chennai, Bengaluru, Pune, and Hyderabad, serving enterprise clients in technology, retail, healthcare, telecommunications, and financial services. Recognized as a Leader in NelsonHall CX Services Transformation NEAT Evaluation 2024 and ISG Contact Center Customer Experience Services report, Movate combines maturity assessments, blueprint-led roadmaps, and outcome-based delivery models. Its WAVE framework operationalizes AI through scalable platforms, MLOps, and governance, converting enterprise data into evolving intelligence that sustains performance and drives measurable business outcomes for GCC clients.

Movate specializes in AI-augmented customer experience, data analytics, and digital engineering. Its proprietary Mova iO CX platform combines conversational AI, predictive routing, agent assist, journey orchestration, and real-time analytics to transform fragmented CX initiatives into scalable, outcome-driven engines. Its data and insight services encompass analytics consulting, master data management, AI and data science, and analytics-as-a-service. With over 11,700 employees globally and a gig network spanning 60 countries, Movate continues to invest in generative AI, knowledge graphs, and AI agents.