Foundever Poland

Foundever Poland, part of the global Foundever group (formerly Sitel Group), has been contributing to Poland business services sector for over 20 years. Its service portfolio encompasses CX analytics, interaction analytics, advanced analytics, conversational AI, intelligent automation, and omnichannel engagement. Its interaction analytics solution uses natural language processing to serve appropriate information during real-time conversations, increasing agent productivity and customer satisfaction. With a global footprint spanning 45 countries and over 150,000 agents worldwide, Foundever continues to invest in generative AI, data science, and automation platforms, enabling GCC and enterprise clients to achieve superior customer experience outcomes through intelligent engagement and data-driven decision-making.

The company operates operational hubs in Warsaw and Gdansk, employing a diverse workforce of nearly 1,700 professionals representing 70 nationalities and speaking 35 languages. Foundever enterprise analytics and data-driven AI capabilities connect structured and unstructured data sources to deliver secure analytics solutions that provide measurable operational value and customer insights. The company serves clients across financial services, insurance, retail, telecom, healthcare, and travel sectors.

Foundever Poland delivers comprehensive customer service solutions with leading-edge technologies, transforming and redefining the future of the CX industry. The company CX analytics solution harnesses customer experience data from every conversation throughout customer journeys, predicting needs and personalizing brand experiences while gathering insights to adapt CX transformation. Recognized by ISG for its highly differentiated AI and analytics offerings at scale, Foundever combines technical expertise with operational know-how to deliver faster results and meaningful customer insights.