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Exotel

Exotel Techcom Private Limited was founded in July 2011 by Shivakumar Ganesan; Ishwar Sridharan; and Siddharth Ramesh in Bengaluru; India. The company has evolved from a cloud telephony provider to a comprehensive AI-first customer engagement platform; offering voice; SMS; chatbots; voicebots; and enterprise contact center solutions.

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About Exotel

Exotel Techcom Private Limited was founded in July 2011 by Shivakumar Ganesan; Ishwar Sridharan; and Siddharth Ramesh in Bengaluru; India. Exotel's product portfolio includes ExoLite for small teams; Ameyo XTRM for enterprise contact centers; and Ameyo Emerge for omnichannel engagement. Notable clients include Shaadi.com; PhonePe; and leading BFSI organizations. The platform integrates with major CRM systems including Salesforce; Zoho; and Freshdesk. Exotel maintains offices in Bengaluru; Gurugram; and Mumbai; with international presence in UAE; USA; and Saudi Arabia.

The company has evolved from a cloud telephony provider to a comprehensive AI-first customer engagement platform; offering voice; SMS; chatbots; voicebots; and enterprise contact center solutions. The platform supports multiple deployment models including public cloud; private cloud; on-premise; and hybrid configurations. The company has raised over USD 87 million in funding from investors including Steadview Capital; A91 Partners; and Blume Ventures.

Exotel's platform powers over 25 billion conversations annually for more than 7;000 businesses across 60 countries. The company achieved profitability in FY24 with revenue of approximately INR 507 crore and employs over 579 professionals. Exotel serves GCCs and enterprises across financial services; e-commerce; logistics; healthcare; and education sectors. Exotel's GCC engagement spans providing cloud contact center infrastructure; AI-powered voice bots; and omnichannel customer engagement solutions to Global Capability Centers operating in India.

Company Information

Parent Company

Exotel Techcom Private Limited (Ameyo acquired 2023)

Year Founded

2011

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreGurugramMumbai

Services & Capabilities

Service categories

Contact Center SoftwareCX Automation Platforms

Specific services

AI Voice BotsAmeyo Emerge OmnichannelAmeyo XTRM Enterprise Contact CenterCo-browsingExoLite Cloud TelephonyIVR SolutionsPredictive DialerSMS APIsVideo CommunicationVoice APIsWhatsApp Business API

Technology

Technology expertise

  • Chatbots
  • Cloud Contact Center
  • CPaaS
  • SMS
  • Voice APIs
  • Voicebots

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesTechnology

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