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Uniphore

Uniphore was founded in 2008 by Umesh Sachdev and Ravi Saraogi and is headquartered in Palo Alto California with its AI innovation hub in Chennai India and additional engineering centers in Bengaluru India.

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About Uniphore

Uniphore was founded in 2008 by Umesh Sachdev and Ravi Saraogi and is headquartered in Palo Alto California with its AI innovation hub in Chennai India and additional engineering centers in Bengaluru India. Uniphore provides a comprehensive conversational service automation platform combining conversational AI robotic process automation workflow automation and emotional intelligence technologies. The company has been recognized as a Leader in the Gartner Magic Quadrant for Customer Data Platforms and named to Inc Best in Business list for Best AI Implementation in 2025.

The company is privately held and has achieved unicorn status raising over 620 million dollars in total funding from investors including Nvidia AMD Snowflake Databricks Cisco Investments and other strategic investors. The company core platform includes U-Self Serve for omnichannel self-service bots U-Assist for agent augmentation with real-time guidance and after-call work automation U-Analyze for speech and customer analytics and U-Secure for voice biometric authentication. The Chennai and Bengaluru centers serve as the primary AI research and development hubs functioning as de facto Global Capability Centers.

Uniphore has raised a 260 million dollar Series F round in 2025. The company employs approximately 900 professionals globally with a significant portion based in India and generates an estimated annual revenue of over 423 million dollars. Uniphore serves over 2000 enterprise clients across banking financial services insurance telecommunications healthcare retail and technology sectors. Notable clients include Fortune 500 companies across these industries. Uniphore has acquired nine companies including Emotion Research Labs Jacada and Orby to expand its AI capabilities.

Company Information

Parent Company

Uniphore Technologies Inc.

Year Founded

2008

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennai

Services & Capabilities

Service categories

CX Automation Platforms

Specific services

After-call work automationConversational AI platformCustomer data platformOmnichannel self-service botsReal-time agent assistRobotic process automationSpeech and sentiment analyticsVoice biometric authenticationWorkflow automation

Technology

Technology expertise

  • Akeira
  • auMina
  • U-Analyze
  • U-Assist
  • U-Secure
  • U-Self Serve
  • Uniphore Business AI Cloud

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnology

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