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Freshworks

Freshworks Inc. (NASDAQ: FRSH) is a global SaaS company founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai India. Headquartered in San Mateo California Freshworks is publicly traded with approximately 5000 plus employees across 13 global locations including major engineering hubs in Chennai Bengaluru and Hyderabad. The company reported 838.

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About Freshworks

Freshworks Inc. The company reported 838.8 million dollars in revenue for FY2025 marking its first GAAP-profitable year with net income of 183.7 million dollars. The CX suite includes Freshdesk Freshsales Freshchat and Freshmarketer. Freddy AI the company generative AI platform powers intelligent automation across all products. Freshservice Knowledge Base extends these capabilities to IT service management with AI-powered article drafting via Freddy AI smart suggestions within tickets and self-service portals.

(NASDAQ: FRSH) is a global SaaS company founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai India. Freshworks provides AI-powered service software organized into Customer Experience (CX) and Employee Experience (EX) product families. Freshdesk Knowledge Base enables businesses to create help centers with multi-level content hierarchies multilingual support article versioning approval workflows and analytics. Freshworks went public on NASDAQ in September 2021 raising over 1 billion dollars as the first India-born SaaS firm to trade on a US exchange.

Headquartered in San Mateo California Freshworks is publicly traded with approximately 5000 plus employees across 13 global locations including major engineering hubs in Chennai Bengaluru and Hyderabad. The EX suite includes Freshservice and Device42. Knowledge management is a core capability embedded across Freshworks products. The company serves nearly 75000 customers across 170 plus countries including Bridgestone New Balance S&P Global Sony Music American Express Databricks and Fila. The India entity Freshworks Technologies Private Limited operates as a Global Capability Center in Chennai with over 3000 employees focused on enterprise SaaS CRM development and core product R&D.

Company Information

Parent Company

Freshworks Inc.

Year Founded

2010

GCC engagement

Works with GCCs

Customer size

All Sizes

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramHyderabadMumbaiPune

Services & Capabilities

Service categories

CX Automation PlatformsHRIS PlatformsKnowledge Management Platforms

Specific services

AI-powered article drafting (Freddy AI)Article versioning and approval workflowsChatbot and AI agent integrationKnowledge analyticsMulti-level knowledge baseMulti-lingual supportSelf-service portalsSmart ticket suggestions

Technology

Technology expertise

  • Freddy AI
  • Freshcaller
  • Freshchat
  • Freshdesk Knowledge Base
  • Freshsales
  • Freshservice Knowledge Base

Client Experience

Customer size

All Sizes

Industries served

Retail & E-commerceLogistics & Supply ChainHealthcare & PharmaBanking & Financial ServicesMedia & EntertainmentTechnologyManufacturing

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