Business of GCC
Teleperformance India logo

Teleperformance India

Teleperformance India is the India delivery arm of Teleperformance SE; a global leader in digital business services listed on Euronext Paris under the ticker TEP and included in the CAC 40 index. Founded in 1978 in France; Teleperformance has grown into one of the largest CX providers with approximately 500;000 employees across close to 100 countries and reported consolidated revenue of EUR 10.

Visit WebsiteClaim Your ProfileView LinkedIn

About Teleperformance India

Teleperformance India is the India delivery arm of Teleperformance SE; a global leader in digital business services listed on Euronext Paris under the ticker TEP and included in the CAC 40 index. Teleperformance India specializes in helpdesk platform implementation; omnichannel customer support; technical support services; customer care managed services; digital transformation consulting; and back-office operations. Its core differentiator is the integration of advanced technology with human empathy; delivering simpler; faster; and safer customer care experiences.

Founded in 1978 in France; Teleperformance has grown into one of the largest CX providers with approximately 500;000 employees across close to 100 countries and reported consolidated revenue of EUR 10.28 billion for fiscal year 2024. The company leverages its TP.ai platform and strategic partnership with ServiceNow to deliver AI-powered helpdesk solutions that automate ticket management; enable intelligent routing; and provide predictive analytics for customer support operations.

Teleperformance India Private Limited was established in 2001 and is headquartered in Gurgaon with operations across Mumbai; Chennai; Bengaluru; and emerging centers in Indore and Jaipur. The company employs over 47;000 professionals in India and has been recognized as the number one BPO to work for in India by the Great Place to Work Institute. Teleperformance India serves GCCs and global enterprises across technology; healthcare; banking and financial services; retail; telecommunications; and travel sectors.

Company Information

Parent Company

Teleperformance SE

Year Founded

2001

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramMumbai

Services & Capabilities

Service categories

Customer AnalyticsHelpdesk Platforms

Specific services

Analytics and reportingCollectionsCustomer acquisition servicesDigital solutionsHelpdesk ticketing and automationInterpreting and localizationOmnichannel customer careRecruitment process outsourcingTechnical supportVisa and consular services

Technology

Technology expertise

  • AI-Powered Helpdesk Solutions
  • Back-Office Operations
  • Digital Transformation Consulting
  • Omnichannel Customer Support
  • Technical Support Services

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyEnergy & UtilitiesAutomotive

Related Partners

  • Accenture Poland logo

    Accenture Poland

    1914

    Retail & E-commerce · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Automotive · Manufacturing

    Accenture Poland is the Polish delivery arm of Accenture plc operating across seven cities with offices in Warsaw Krakow Lodz Katowice Gdansk Szczecin and Wroclaw. The firm provides Global Capability Center design setup optimization and enhancement services with dedicated data engineering and AI technology capabilities serving global enterprises across Europe.

    Core servicesAI and AnalyticsCloud EngineeringCRM Implementation

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile
  • Arteria CX logo

    Arteria CX

    4000

    Retail & E-commerce · Telecom · Healthcare & Pharma · Banking & Financial Services · Consumer Goods · Energy & Utilities

    Arteria CX is a Poland-based customer experience provider delivering omnichannel support, AI automation, and analytics services. Operating from Warsaw and Ruda Slaska, it serves major brands across financial, e-commerce, and telecom sectors with data-driven customer insights and intelligent process optimization for enhanced satisfaction and loyalty across global European markets today.

    Core servicesAI & AutomationCustomer Experience ServicesMarketing Research

    Poland · Warsaw

    View Profile
  • Arvato Poland logo

    Arvato Poland

    70;000+ (global)

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Energy & Utilities · Manufacturing

    Arvato Poland is a division of Bertelsmann operating since two thousand twenty one with distribution centers near Poznan. The company provides customer relationship management helpdesk services supply chain management fulfillment and back-office processing for global brands including GUESS and Trendyol with over seventy thousand employees worldwide in forty countries today.

    Core servicesBack-Office ProcessingCustomer Relationship ManagementE-commerce Services

    Poland · Wroclaw

    View Profile
  • Capgemini Engineering Poland logo

    Capgemini Engineering Poland

    10000+

    Telecom · Banking & Financial Services · Automotive · Manufacturing

    Capgemini Engineering is world leader in engineering and R&D services part of Capgemini Group with over 80000 engineers globally It operates major delivery centers in Poland providing ER&D digital and software engineering services to global enterprises supporting their SSC and GBS operations across key automotive aerospace telecom and industrial sectors

    Core servicesAI and Data EngineeringCloud EngineeringEmbedded Systems

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.