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Arvato Poland logo

Arvato Poland

Arvato is an international service provider and division of Bertelsmann SE and Co. KGaA headquartered in Guetersloh Germany. The company employs approximately seventy thousand employees in more than forty countries worldwide.

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About Arvato Poland

Arvato is an international service provider and division of Bertelsmann SE and Co. Arvato Poland operates distribution centers in Jasin and Zerniki near Poznan established in two thousand twenty one and two thousand twenty two respectively. The company handles warehousing picking and packing of orders returns management and value added services for global brands. Arvato Poland serves major international clients including GUESS and Trendyol with dedicated distribution centers employing over one hundred people processing several thousand orders daily. The company serves clients across telecommunications utilities banking insurance e-commerce IT and internet sectors.

KGaA headquartered in Guetersloh Germany. Arvato designs and implements innovative solutions for clients from all over the world including intelligent customer service offers via all contact channels in the CRM sector end-to-end e-commerce services for retailers and brands in the field of supply chain management fraud prevention and payment services in the financial industry and IT services in the cloud. Arvato Poland provides multilingual customer support front and back-office operations robotic process automation HR payroll procurement services and language support. Arvato global GCC practice enables enterprises to establish and scale Global Capability Centers with supply chain optimization customer experience transformation and digital innovation capabilities.

The company employs approximately seventy thousand employees in more than forty countries worldwide. The Poland operations are led by Lidia Ratajczak-Kluck as Managing Director and CEO of Arvato Poland. Arvato Poland provides customer relationship management helpdesk services supply chain management logistics and fulfillment e-commerce channel handling and back-office processing. Arvato CRM Solutions rebranded to ArvatoConnect in two thousand twenty four reflecting expanded proposition incorporating both customer experience and business optimisation services underpinned by innovative technology-led solutions.

Company Information

Parent Company

Bertelsmann SE & Co. KGaA

Year Founded

2001

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Wroclaw

Services & Capabilities

Service categories

Helpdesk Platforms

Specific services

Back-Office ProcessingCustomer Relationship ManagementE-commerce Channel HandlingFraud PreventionHelpdesk ServicesHR PayrollIT Services in CloudLogistics and FulfillmentMultilingual Customer SupportOrder Picking and PackingPayment ServicesProcurement ServicesReturns ManagementRobotic Process AutomationSupply Chain ManagementValue Added ServicesWarehousing

Technology

Technology expertise

  • Back-Office Processing
  • Customer Relationship Management
  • E-commerce Services
  • Fraud Prevention
  • Helpdesk Services
  • Logistics and Fulfillment
  • Payment Services
  • Supply Chain Management

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyEnergy & UtilitiesManufacturing

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