Business of GCC
SALESmanago logo

SALESmanago

SALESmanago was founded in 2011 by Krzysztof Kwiecien and is headquartered in Krakow Poland with additional offices in Warsaw New York and London. The company is privately held and private equity-backed after a majority stake was acquired by Perwyn a European private equity firm in 2021. SALESmanago employs approximately 364 professionals and generates an estimated annual revenue of 44 million dollars.

Visit WebsiteClaim Your ProfileView LinkedIn

About SALESmanago

SALESmanago was founded in 2011 by Krzysztof Kwiecien and is headquartered in Krakow Poland with additional offices in Warsaw New York and London. The platform also offers CDP functionality including real-time customer data unification behavioral tracking audience segmentation and omnichannel campaign orchestration across email SMS web push notifications and on-site personalization. Notable clients include IKEA Samsung Nike and Adidas along with thousands of mid-market and enterprise brands across Europe and North America. The Krakow Poland headquarters serves as the primary product development engineering and innovation center functioning as a Global Capability Center for worldwide operations.

The company is privately held and private equity-backed after a majority stake was acquired by Perwyn a European private equity firm in 2021. The company platform includes SALESmanago AI which provides predictive scoring product recommendations and automated campaign optimization SmartEDR an AI-driven email deliverability optimization tool SmartPush for push notification automation and SmartSMS for SMS marketing. The platform integrates with over 150 e-commerce and CRM platforms including Shopify Magento Salesforce and HubSpot.

SALESmanago employs approximately 364 professionals and generates an estimated annual revenue of 44 million dollars. SALESmanago is an AI-powered Customer Engagement Platform that combines customer data platform CDP capabilities with marketing automation personalization and predictive analytics to help enterprises maximize customer lifetime value and drive revenue growth. SALESmanago serves over 2000 brands across e-commerce retail B2B technology and financial services sectors. The company has been recognized in Gartner CDP Magic Quadrant and has received multiple G2 Leader badges for marketing automation and personalization.

Company Information

Parent Company

SALESmanago Sp. z o.o.

Year Founded

2012

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Krakow

Services & Capabilities

Service categories

CX Automation Platforms

Specific services

AI-powered customer engagement platformAudience segmentation and behavioral trackingCampaign analytics and ROI reportingCustomer data platform CDP with real-time data unificationEmail deliverability optimization SmartEDRMarketing automation for omnichannel campaignsOn-site personalization and A/B testingPredictive scoring and product recommendationsPush notification automation SmartPushSMS marketing automation SmartSMS

Technology

Technology expertise

  • CDP
  • Marketing Automation
  • Personalization Engine
  • Predictive Analytics
  • SALESmanago AI
  • SmartEDR
  • SmartPush
  • SmartSMS

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceBanking & Financial ServicesMedia & EntertainmentTechnologyConsumer Goods

Related Partners

  • CallPage logo

    CallPage

    50+

    Retail & E-commerce · Real Estate · Healthcare & Pharma · Banking & Financial Services · Automotive

    CallPage is a Voice AI and callback automation platform founded in 2015 headquartered in Krakow Poland. Acquired by SaaS Labs in 2022 it provides AI voice solutions callback widgets and conversational AI tools. Serving over 1500 businesses globally CallPage automates customer engagement for e-commerce automotive and real estate sectors worldwide.

    Core servicesAnalytics DashboardCallback WidgetCallPage Voice AI

    Poland · Krakow, Warsaw

    View Profile
  • Exotel logo

    Exotel

    1000+

    Retail & E-commerce · Logistics & Supply Chain · Healthcare & Pharma · Banking & Financial Services · Technology

    Exotel is a leading AI-powered cloud contact center and customer engagement platform headquartered in Bengaluru India. Founded in 2011 the company provides omnichannel communication solutions including voice SMS chatbots and contact center software. Serving over seven thousand businesses across sixty countries Exotel enables enterprises to build seamless customer conversations at

    Core servicesChatbotsCloud Contact CenterCPaaS

    India · Bangalore, Gurugram, Mumbai

    View Profile
  • Freshworks logo

    Freshworks

    5000+

    Retail & E-commerce · Logistics & Supply Chain · Healthcare & Pharma · Banking & Financial Services · Media & Entertainment · Technology · Manufacturing

    Freshworks offers AI-powered knowledge management via Freshdesk and Freshservice knowledge bases. Self-service portals let customers and employees find answers independently reducing ticket volumes. Freddy AI drafts articles suggests solutions and powers chatbots. Teams create structured searchable content with multi-level hierarchies analytics and multilingual capabilities for consistent efficient service delivery across global operations.

    Core servicesFreddy AIFreshcallerFreshchat

    India · Bangalore, Chennai, Gurugram, Hyderabad, Mumbai, Pune

    View Profile
  • Gnani.ai logo

    Gnani.ai

    200+

    Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Automotive

    Gnani.ai is a voice-first conversational AI platform founded in 2016 headquartered in Bengaluru India. It provides AI-powered CX automation including voice bots speech analytics voice biometrics and agent assist across 12 languages. The company processes over 30 million daily voice interactions for 200 enterprise customers across BFSI telecom and automotive.

    Core servicesArmour365Assist365Aura365

    India · Bangalore

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.