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KODA

KODA was founded in 2017 by Tomasz Blasiak and Sebastian Pawlowski and is headquartered in Wroclaw Poland with an additional office in Warsaw. The company is privately held and backed by HEXE Capital a venture capital firm focused on Central European technology startups. KODA employs approximately 40 professionals and generates an estimated annual revenue of 5 to 8 million dollars.

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About KODA

KODA was founded in 2017 by Tomasz Blasiak and Sebastian Pawlowski and is headquartered in Wroclaw Poland with an additional office in Warsaw. The platform features a no-code bot builder multi-language support with Polish English and other European languages enterprise integrations with major CRM and helpdesk systems and sentiment analysis for understanding customer emotions. Notable clients include Santander Bank Polski ZABKA convenience stores Biedronka grocery chain Bosch ING Bank Slaski and Tauron energy company. The Wroclaw Poland headquarters serves as the primary research development and delivery center for the company operations.

The company is privately held and backed by HEXE Capital a venture capital firm focused on Central European technology startups. The company platform KODA AI provides omnichannel conversational automation including voicebots for phone channel automation chatbots for web and messaging customer service ticket automation for helpdesk integration and conversational analytics for performance monitoring and optimization. The KODA platform handles over 1 million automated conversations monthly for its enterprise clients across Poland and Central Europe.

KODA employs approximately 40 professionals and generates an estimated annual revenue of 5 to 8 million dollars. KODA is an enterprise conversational AI automation platform that enables businesses to build deploy and manage AI-powered customer service and sales automation solutions across multiple channels. KODA serves enterprise clients across banking and financial services retail and FMCG manufacturing and logistics and insurance sectors. The company has been recognized for its innovative approach to conversational AI in customer service automation and has been featured in Polish and European technology media.

Company Information

Parent Company

KODA Sp. z o.o.

Year Founded

2017

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

WarsawWroclaw

Services & Capabilities

Service categories

CX Automation Platforms

Specific services

AI-powered voicebot for phone channel automationAutomated conversation quality monitoringChatbot for web social media and messagingConversational analytics and performance dashboardsCRM and ERP integrationCustomer service ticket automation with helpdesk integrationLive agent handoff and escalationMulti-language NLU engine Polish EnglishNo-code drag-and-drop bot buildingSentiment analysis and emotion detection

Technology

Technology expertise

  • Chatbots
  • Conversational Analytics
  • KODA AI Platform
  • NLU Engine
  • No-code Bot Builder
  • Sentiment Analysis
  • Ticket Automation
  • Voicebots

Client Experience

Customer size

Enterprise

Industries served

InsuranceTelecomBanking & Financial ServicesEnergy & UtilitiesManufacturing

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