GCC Shared Services Design Consulting Firms

Compare leading GCC shared services design consulting firms that help enterprises build, optimize, and scale shared services functions across finance, HR, IT, and operations within Global Capability Centers.

Explore top consulting firms specializing in shared services design, global business services (GBS), and functional transformation within GCCs.

Chazey Partners India logo

Chazey Partners India

Chazey Partners India is part of Chazey Partners, a global consulting firm focused on shared services and Global Business Services (GBS) transformation. Founded in 2006, the firm specializes in designing, building, and optimizing shared services and Global Capability Centers (GCCs) for enterprises worldwide. The firm provides advisory services across shared services strategy, operating model design, location strategy, and transition execution. Its capabilities include GBS design, process transformation, governance models, and service delivery optimization, making it highly relevant for GCC setup and shared services design initiatives. Chazey Partners combines strategy and execution expertise to help organizations establish and scale shared services and GBS models. Its consulting approach enables enterprises to design efficient operating models, optimize global delivery, and improve performance across GCC and shared services environments.

Deloitte India logo

Deloitte India

Deloitte India is the Indian member firm of Deloitte Touche Tohmatsu Limited, headquartered in Mumbai, Maharashtra, India, with offices across Bengaluru, Gurgaon, Pune, Chennai, Hyderabad, Kolkata, and Ahmedabad. The firm is a partnership and employs over 100,000 professionals in India, making it one of the largest professional services firms in the country. Deloitte India operates a dedicated Global Capability Center industry practice, led by Rohan Lobo, Partner and GCC Industry Leader for Deloitte South Asia. The practice serves the full spectrum of GCC needs from strategy and setup to ongoing operations and transformation. Deloitte India offers comprehensive regulatory reporting services including its Transaction Regulatory Reporting (T2R) Solutions, which manage a wide spectrum of transaction reporting obligations from major financial jurisdictions including EMIR, MiFIR, SFTR for the EU, as well as US and Asian regulatory frameworks. The T2R platform covers the entire reporting lifecycle from data collection, validation, reconciliation, dissemination, and feedback review from trade repositories and authorities. Deloitte India is also a regulated Professional of the Financial Sector entity and Approved Reporting Mechanism, adhering to stringent IT security and data confidentiality standards. The firm published a whitepaper titled Transforming Global Tax Functions: The GCC Advantage in 2025, authored by Manisha Gupta, Partner and Leader for Tax Sales, Alliances, and GCC at Deloitte India, highlighting how 76 percent of respondents already manage global tax functions from India. Deloitte India also offers comprehensive tax compliance services including corporate tax, indirect tax, transfer pricing, customs and trade, and payroll processing support for GCCs. The firm serves clients across banking and financial services, technology, consumer products, healthcare, energy, manufacturing, and telecommunications sectors. Notable engagements include partnerships with leading financial institutions for transaction regulatory reporting and tax CoE setup.

EY India logo

EY India

EY Global Delivery Services India was established in 2002 with its first center in Thiruvananthapuram Kerala and has grown to become one of the largest global delivery organizations in India employing close to 80000 professionals across multiple locations. EY GDS is integral to EYs global strategy operating across nine countries with the significant majority of its workforce based in India. The organization delivers services across consulting assurance strategy and transactions tax technology and knowledge domains. EY GDS has major delivery centers in Bengaluru Hyderabad Kochi Thiruvananthapuram Pune and Kolkata with the Hyderabad center launched in 2021 scaling to over 5000 professionals with plans to double by fiscal year 2029. The Kochi office at Prestige Cyber Green represents a significant expansion with over 10000 employees in Kerala alone. EY GDS drives next-generation solutions across artificial intelligence automation analytics and cloud computing supporting delivery across multiple service lines. The Data and Analytics team within EY GDS helps clients solve complex business challenges through data engineering big data pipelines cloud services using Azure Databricks PySpark and SQL technologies. EY GDS serves clients across banking insurance manufacturing healthcare retail automotive supply chain and finance industries. The organization is led globally by Ajay Anand as Global Vice Chair of EY GDS with India leadership including Srinivas Rao and Arun Batra. EY GDS offers the EY Tech MBA in association with Hult International Business School to its employees and has over 110000 EY Badges for future-focused skills including data visualization data science and artificial intelligence. EY operates in over 150 countries with approximately 300000 employees globally.

Genpact logo

Genpact

Genpact is a global professional services firm specializing in digital transformation; analytics; and business process management. Originally founded as a business unit of General Electric; Genpact has grown into one of the largest providers of finance and analytics services globally. The company helps organizations modernize financial operations by integrating analytics; automation; and artificial intelligence technologies. Genpact’s financial analytics solutions enable enterprises to analyze revenue streams; forecast financial performance; and optimize cost structures. Many multinational corporations operate finance transformation programs with Genpact through global capability centers and shared services hubs. Genpact’s analytics capabilities combine advanced data engineering; machine learning; and domain expertise to process large financial datasets and support enterprise performance management.

Top GCC Shared Services Design Consulting Firms

Browse consulting firms that help enterprises design and optimize shared services within Global Capability Centers, enabling efficiency, standardization, and scalability.

PwC India logo

PwC India

28074

PwC India is part of the PwC global network operating in 155 countries with over 284000 people worldwide. PwC India employs approximately 20885 professionals with headquarters in Kolkata and offices across major Indian cities. The firm has a dedicated GCC Consulting practice led by Rajesh Ojha as Partner and Leader of the GCC Market Segment and Dheeraj Gangrade as Partner and Deputy Advisory Leader.

Core servicesCompliance Insights PlatformFinancial Risk and RegulationsGCC Advisory and Setup

India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune

KPMG India logo

KPMG India

15,000+

KPMG Assurance and Consulting Services LLP was established in India in 1993 and is headquartered in Mumbai with offices across all major Indian cities. KPMG India is part of the global KPMG organization operating in 143 countries with over 275000 professionals worldwide. KPMG India employs over 15000 professionals across multiple service lines.

Core servicesCorporate Compliance AdvisoryCorporate Tax ComplianceData Privacy and DPDPA Compliance

India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune

BRIDGEi2i logo

BRIDGEi2i

500

BRIDGEi2i is an analytics and artificial intelligence company that focuses on delivering data-driven decision intelligence solutions. Founded in India and later acquired by Accenture, the company provides advanced analytics services that help enterprises build data platforms and analytics frameworks.

Core servicesAI analytics platform

India · Bangalore, Chennai, Gurugram, Hyderabad, Mumbai, Pune

Capgemini India logo

Capgemini India

150,000+

Capgemini SE was founded in 1967 by Serge Kampf and is headquartered in Paris France. Capgemini India is the Indian subsidiary and is one of the largest technology consulting and services providers in the country with over 150000 professionals across Bengaluru Mumbai Hyderabad Pune Chennai and NCR.

Core servicesCapgemini Invent Process PerformanceCelonis Platinum Partner ServicesProcess Intelligence Solutions

India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune

What Do GCC Shared Services Design Consulting Firms Do?

Shared services are at the core of most Global Capability Centers (GCCs). They enable organizations to centralize key business functions such as finance, HR, IT, and operations into a unified structure that drives efficiency, consistency, and cost optimization.

GCC shared services design consulting firms help enterprises move from fragmented, function-specific operations to integrated, scalable shared services models, often referred to as Global Business Services (GBS).

This transformation is not just about consolidation—it is about redefining how enterprise functions operate, collaborate, and deliver value globally.

1. Shared Services Strategy and Design

The first step in building shared services within a GCC is defining the right strategy.

Consulting firms work with enterprises to:

  • Identify which functions should be centralized
  • Define the scope of shared services (regional vs global)
  • Align shared services with business objectives
  • Determine the right GBS model

This ensures that shared services are not just cost centers but strategic enablers of efficiency and scalability.

2. Functional Transformation (Finance, HR, IT, Operations)

Shared services design is highly function-specific. Consulting firms bring expertise across multiple enterprise functions:

Finance Shared Services

  • Accounts payable/receivable
  • Financial reporting
  • Treasury and compliance

HR Shared Services

  • Recruitment and onboarding
  • Payroll and benefits
  • Employee lifecycle management

IT Shared Services

  • Infrastructure and support
  • Application management
  • Cybersecurity operations

Operations and Procurement

  • Supply chain operations
  • Vendor management
  • Procurement optimization

Each function requires tailored design while ensuring integration across the enterprise.

3. Process Standardization and Optimization

A key objective of shared services is to eliminate inconsistencies and inefficiencies.

Consultants help:

  • Standardize processes across geographies
  • Eliminate redundant workflows
  • Define global process frameworks
  • Introduce best practices and SOPs

This improves both efficiency and quality of service delivery.

4. Technology Enablement and Automation

Modern shared services are increasingly technology-driven.

Consulting firms support:

  • Implementation of ERP systems (SAP, Oracle, etc.)
  • Workflow automation and RPA
  • AI-driven process optimization
  • Self-service platforms for employees and stakeholders

Technology plays a critical role in transforming shared services from transactional units to digitally enabled service hubs.

5. Governance and Service Delivery Models

Shared services require strong governance to function effectively.

Consultants design:

  • Service delivery models (centralized, hybrid, global)
  • SLAs and performance frameworks
  • Service catalogs and accountability structures
  • Governance and escalation mechanisms

This ensures consistent service delivery across functions and geographies.

6. Transition and Migration Planning

Moving to a shared services model involves transitioning processes from multiple locations.

Consulting firms manage:

  • Transition planning and timelines
  • Knowledge transfer
  • Change management
  • Risk mitigation during migration

This minimizes disruption and ensures continuity of operations.

7. Evolution to Global Business Services (GBS)

Many enterprises evolve from shared services to a more integrated GBS model.

Consultants support this evolution by:

  • Integrating multiple functions under a unified structure
  • Driving cross-functional collaboration
  • Enabling end-to-end process ownership
  • Embedding analytics and automation

This transformation positions the GCC as a strategic operations hub, not just a support function.

👉 In summary, GCC shared services design consulting firms help enterprises build efficient, standardized, and scalable service delivery models that improve performance, reduce costs, and enable global integration.

How to Design Shared Services for a GCC

Designing shared services within a Global Capability Center requires a structured approach that balances efficiency, scalability, and business alignment.

Organizations that approach this strategically are able to unlock significant operational value while maintaining flexibility.

1. Define the Scope of Shared Services

The first step is determining which functions and processes should be centralized.

Organizations should evaluate:

  • Volume and repeatability of processes
  • Potential for standardization
  • Sensitivity and complexity of functions
  • Interdependencies across business units

Not all functions are ideal for shared services, and careful selection is critical.

2. Choose the Right Shared Services Model

There are multiple models to consider:

  • Centralized Model: All services delivered from a single GCC
  • Regional Model: Multiple centers serving different geographies
  • Hybrid Model: Combination of centralized and distributed services

The choice depends on organizational complexity, geographic spread, and scalability needs.

3. Standardize and Simplify Processes

Before centralization, processes must be standardized.

Key steps include:

  • Mapping existing processes
  • Identifying inefficiencies and redundancies
  • Defining global standard processes
  • Eliminating non-value-added activities

Standardization is the foundation of successful shared services.

4. Align Technology with Service Delivery

Technology is a key enabler of shared services.

Organizations should:

  • Implement unified ERP systems
  • Enable automation and workflow management
  • Use analytics for performance tracking
  • Provide self-service capabilities

Technology ensures scalability and efficiency.

5. Design Governance and Performance Frameworks

Clear governance is essential to manage shared services effectively.

Define:

  • Roles and responsibilities
  • SLAs and KPIs
  • Performance monitoring mechanisms
  • Escalation and issue resolution processes

This ensures accountability and service quality.

6. Plan Transition and Change Management

Transitioning to shared services requires careful planning.

Key considerations:

  • Phased migration approach
  • Stakeholder alignment
  • Communication strategy
  • Training and capability building

Change management is critical to ensure adoption and minimize resistance.

7. Build for Scalability and Future Growth

Shared services should be designed with future expansion in mind.

Consider:

  • Ability to add new functions
  • Integration with additional geographies
  • Flexibility to adapt to business changes
  • Readiness for digital transformation

8. Evolve Toward a GBS Model

As organizations mature, shared services often evolve into Global Business Services (GBS).

This involves:

  • Integrating multiple functions
  • Driving end-to-end process ownership
  • Leveraging advanced analytics and automation
  • Aligning with strategic business goals

👉 Final Insight: Successful shared services design is not just about centralization—it is about creating a scalable, integrated service delivery model that supports long-term growth and GBS evolution.

Frequently Asked Questions About GCC Shared Services Design

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