Compare leading GCC shared services design consulting firms that help enterprises build, optimize, and scale shared services functions across finance, HR, IT, and operations within Global Capability Centers.
Explore top consulting firms specializing in shared services design, global business services (GBS), and functional transformation within GCCs.
Chazey Partners India
Chazey Partners India is part of Chazey Partners, a global consulting firm focused on shared services and Global Business Services (GBS) transformation. Founded in 2006, the firm specializes in designing, building, and optimizing shared services and Global Capability Centers (GCCs) for enterprises worldwide. The firm provides advisory services across shared services strategy, operating model design, location strategy, and transition execution. Its capabilities include GBS design, process transformation, governance models, and service delivery optimization, making it highly relevant for GCC setup and shared services design initiatives. Chazey Partners combines strategy and execution expertise to help organizations establish and scale shared services and GBS models. Its consulting approach enables enterprises to design efficient operating models, optimize global delivery, and improve performance across GCC and shared services environments.
Deloitte India
Deloitte, founded in 1845 and headquartered in London, United Kingdom, is a global professional services network operating across more than 150 countries. The firm provides consulting, audit, tax, and advisory services to enterprises across industries. Deloitte India is a key member firm within this global network, playing a central role in transformation and Global Capability Center (GCC) advisory. In India, Deloitte supports organizations in setting up, scaling, and transforming shared services and GCCs. Its services include shared services design, target operating model development, and location advisory aligned with enterprise strategy. The firm enables organizations to leverage India’s talent ecosystem to build efficient, scalable, and digitally enabled GCC operations, while also supporting GCC strategies across Europe including Poland. Deloitte offers capabilities across finance, HR, and IT shared services, along with process transformation and digital enablement. Its consulting approach is structured and data-driven, combining industry expertise with execution support. The firm helps organizations design and optimize shared services and GCCs into standardized, high-performance, and future-ready operating models.
EY India
EY, founded in 1989 in its current form and headquartered in London, United Kingdom, is a global professional services organization operating across more than 150 countries. The firm provides assurance, consulting, tax, and advisory services across industries. EY India is a key member firm within this global network, supporting enterprise transformation and Global Capability Center (GCC) strategy initiatives. In India, EY advises organizations on setting up, scaling, and transforming shared services and GCCs. Its services include shared services design, target operating model development, and location advisory aligned with enterprise strategy. The firm enables enterprises to leverage India’s talent ecosystem to build scalable, efficient, and digitally enabled GCC operations, while also supporting GCC initiatives in Europe including Poland. EY offers capabilities across finance, HR, and IT shared services, along with process transformation and digital enablement. Its consulting approach is structured and data-driven, combining industry expertise with execution support. The firm helps organizations design and optimize shared services and GCCs into standardized, high-performance, and future-ready operating models.
Genpact India
Genpact India is the India arm of Genpact, a global professional services firm specializing in digital transformation, business process management, and enterprise operations. Founded in 1997 as a business unit of General Electric and later established as an independent company, Genpact supports organizations in transforming and managing core business functions. In India, Genpact works with enterprises and Global Capability Centers (GCCs) to deliver services across finance and accounting, procurement, supply chain, customer experience, and analytics. The firm helps organizations design and operate Global Business Services (GBS) and shared services models, enabling scalable and efficient global operations. Genpact combines domain expertise, digital technologies, and data analytics to drive operational efficiency and transformation. Its services span automation, AI, and process optimization, supporting enterprises in improving performance, reducing costs, and enhancing customer outcomes across global delivery networks.
Browse consulting firms that help enterprises design and optimize shared services within Global Capability Centers, enabling efficiency, standardization, and scalability.
300,000+
PwC India is part of the global PricewaterhouseCoopers network and provides professional services across consulting, tax advisory, audit, and transaction services. The firm works with enterprises across industries to help them navigate complex business environments and drive strategic transformation.
India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune
300,000+
250,000+
KPMG, founded in 1987 in its current form and headquartered in Amstelveen, Netherlands, is a global professional services network operating in more than 140 countries. The firm provides audit, tax, and advisory services to organizations across industries. KPMG India is a member firm within this global network, supporting enterprise transformation and Global Capability Center (GCC) strategy initiatives.
India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune
250,000+
700,000+
Accenture, founded in 1989 and headquartered in Dublin, Ireland, is a global professional services company with operations across more than 120 countries. The firm specializes in consulting, technology, and outsourcing services, supporting enterprises across industries in large-scale transformation initiatives.
India · Bangalore, Chennai, Gurugram, Hyderabad, Mumbai, Pune
700,000+
175,000+
Capgemini India is part of Capgemini, a global consulting and technology services company that provides strategy, transformation, and engineering services to enterprises worldwide. Founded in 1967, Capgemini operates across multiple industries with a strong presence in India as a key delivery and innovation hub.
India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune
175,000+
Shared services are at the core of most Global Capability Centers (GCCs). They enable organizations to centralize key business functions such as finance, HR, IT, and operations into a unified structure that drives efficiency, consistency, and cost optimization.
GCC shared services design consulting firms help enterprises move from fragmented, function-specific operations to integrated, scalable shared services models, often referred to as Global Business Services (GBS).
This transformation is not just about consolidation—it is about redefining how enterprise functions operate, collaborate, and deliver value globally.
The first step in building shared services within a GCC is defining the right strategy.
Consulting firms work with enterprises to:
This ensures that shared services are not just cost centers but strategic enablers of efficiency and scalability.
Shared services design is highly function-specific. Consulting firms bring expertise across multiple enterprise functions:
Finance Shared Services
HR Shared Services
IT Shared Services
Operations and Procurement
Each function requires tailored design while ensuring integration across the enterprise.
A key objective of shared services is to eliminate inconsistencies and inefficiencies.
Consultants help:
This improves both efficiency and quality of service delivery.
Modern shared services are increasingly technology-driven.
Consulting firms support:
Technology plays a critical role in transforming shared services from transactional units to digitally enabled service hubs.
Shared services require strong governance to function effectively.
Consultants design:
This ensures consistent service delivery across functions and geographies.
Moving to a shared services model involves transitioning processes from multiple locations.
Consulting firms manage:
This minimizes disruption and ensures continuity of operations.
Many enterprises evolve from shared services to a more integrated GBS model.
Consultants support this evolution by:
This transformation positions the GCC as a strategic operations hub, not just a support function.
👉 In summary, GCC shared services design consulting firms help enterprises build efficient, standardized, and scalable service delivery models that improve performance, reduce costs, and enable global integration.
Designing shared services within a Global Capability Center requires a structured approach that balances efficiency, scalability, and business alignment.
Organizations that approach this strategically are able to unlock significant operational value while maintaining flexibility.
The first step is determining which functions and processes should be centralized.
Organizations should evaluate:
Not all functions are ideal for shared services, and careful selection is critical.
There are multiple models to consider:
The choice depends on organizational complexity, geographic spread, and scalability needs.
Before centralization, processes must be standardized.
Key steps include:
Standardization is the foundation of successful shared services.
Technology is a key enabler of shared services.
Organizations should:
Technology ensures scalability and efficiency.
Clear governance is essential to manage shared services effectively.
Define:
This ensures accountability and service quality.
Transitioning to shared services requires careful planning.
Key considerations:
Change management is critical to ensure adoption and minimize resistance.
Shared services should be designed with future expansion in mind.
Consider:
As organizations mature, shared services often evolve into Global Business Services (GBS).
This involves:
👉 Final Insight: Successful shared services design is not just about centralization—it is about creating a scalable, integrated service delivery model that supports long-term growth and GBS evolution.
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