Business of GCC
ViaVox logo

ViaVox

ViaVox is a Polish business process outsourcing and contact center company headquartered in Poland. The company specializes in providing comprehensive outsourcing solutions including business process outsourcing call and contact center services customer service outsourcing and employee leasing.

Visit WebsiteClaim Your ProfileView LinkedIn

About ViaVox

ViaVox is a Polish business process outsourcing and contact center company headquartered in Poland. The company provides professional call center services handling inbound and outbound calls email support chat support and social media management for clients from diverse sectors. ViaVox combines years of experience in recruitment and intermediation with a good reputation among clients. The company matches candidates to client needs and cooperates with companies from various industries. The company serves clients across banking financial services telecommunications e-commerce retail healthcare and public sectors in Poland and Central Europe.

The company specializes in providing comprehensive outsourcing solutions including business process outsourcing call and contact center services customer service outsourcing and employee leasing. The company employee leasing service enables businesses to quickly adjust employment to current business needs without lengthy recruitment and administrative processes. ViaVox provides comprehensive employment solutions from recruitment and employee leasing to business process outsourcing. ViaVox helpdesk services include technical support customer inquiry handling complaint resolution order processing and information services.

ViaVox has built a strong reputation in the Polish market for delivering high-quality reliable and efficient customer support services across multiple industries. ViaVox customer service division delivers highly qualified specialists to customer service departments helping companies ensure the highest level of customer support. The company ensures high quality reliability and efficiency of work with a focus on professionalism. ViaVox adjusts the cooperation model to client expectations and reacts to market needs in real time. ViaVox quality management ensures service standards are maintained through continuous monitoring training and performance optimization.

Company Information

Parent Company

ViaVox Sp. z o.o.

Year Founded

2021

GCC engagement

Works with GCCs

Customer size

Mid-Market

GCC Focus & Locations

Regions

India

Delivery centers

KrakowLodzWroclaw

Services & Capabilities

Service categories

Helpdesk Platforms

Specific services

Business Process OutsourcingChat SupportComplaint ResolutionContact Center ServicesCustomer Service OutsourcingEmail SupportEmployee LeasingHelpdesk ServicesInbound and Outbound Call HandlingInformation ServicesOrder ProcessingQuality ManagementRecruitment ServicesSocial Media ManagementTechnical SupportTraining and Performance Optimization

Technology

Technology expertise

  • Business Process Outsourcing
  • Contact Center Services
  • Customer Service Outsourcing
  • Employee Leasing
  • Helpdesk Services
  • Multichannel Customer Support
  • Technical Support

Client Experience

Customer size

Mid-Market

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyManufacturing

Related Partners

  • Accenture Poland logo

    Accenture Poland

    1914

    Retail & E-commerce · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Automotive · Manufacturing

    Accenture Poland is the Polish delivery arm of Accenture plc operating across seven cities with offices in Warsaw Krakow Lodz Katowice Gdansk Szczecin and Wroclaw. The firm provides Global Capability Center design setup optimization and enhancement services with dedicated data engineering and AI technology capabilities serving global enterprises across Europe.

    Core servicesAI and AnalyticsCloud EngineeringCRM Implementation

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile
  • Arvato Poland logo

    Arvato Poland

    70;000+ (global)

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Energy & Utilities · Manufacturing

    Arvato Poland is a division of Bertelsmann operating since two thousand twenty one with distribution centers near Poznan. The company provides customer relationship management helpdesk services supply chain management fulfillment and back-office processing for global brands including GUESS and Trendyol with over seventy thousand employees worldwide in forty countries today.

    Core servicesBack-Office ProcessingCustomer Relationship ManagementE-commerce Services

    Poland · Wroclaw

    View Profile
  • Capgemini Engineering Poland logo

    Capgemini Engineering Poland

    10000+

    Telecom · Banking & Financial Services · Automotive · Manufacturing

    Capgemini Engineering is world leader in engineering and R&D services part of Capgemini Group with over 80000 engineers globally It operates major delivery centers in Poland providing ER&D digital and software engineering services to global enterprises supporting their SSC and GBS operations across key automotive aerospace telecom and industrial sectors

    Core servicesAI and Data EngineeringCloud EngineeringEmbedded Systems

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile
  • Cognizant India logo

    Cognizant India

    240,000+

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Manufacturing

    Cognizant India delivers customer experience and helpdesk solutions from delivery centers across Chennai; Hyderabad; Bengaluru; and Pune. The company employs 240000 professionals in India serving Fortune 500 clients. Its experience services practice provides AI-powered contact center; omnichannel customer care; helpdesk platform transformation; and autonomous customer engagement solutions global delivery excellence.

    Core servicesBusiness Process ServicesCustomer Experience ManagementExperience Services

    India · Bangalore, Chennai, Coimbatore, Gurugram, Hyderabad, Kolkata, Mumbai, Pune

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.