ViaVox logo

ViaVox

ViaVox is a Polish business process outsourcing and contact center company headquartered in Poland. The company specializes in providing comprehensive outsourcing solutions including business process outsourcing call and contact center services customer service outsourcing and employee leasing.

About ViaVox

ViaVox is a Polish business process outsourcing and contact center company headquartered in Poland. The company provides professional call center services handling inbound and outbound calls email support chat support and social media management for clients from diverse sectors. ViaVox combines years of experience in recruitment and intermediation with a good reputation among clients. The company matches candidates to client needs and cooperates with companies from various industries. The company serves clients across banking financial services telecommunications e-commerce retail healthcare and public sectors in Poland and Central Europe.

The company specializes in providing comprehensive outsourcing solutions including business process outsourcing call and contact center services customer service outsourcing and employee leasing. The company employee leasing service enables businesses to quickly adjust employment to current business needs without lengthy recruitment and administrative processes. ViaVox provides comprehensive employment solutions from recruitment and employee leasing to business process outsourcing. ViaVox helpdesk services include technical support customer inquiry handling complaint resolution order processing and information services.

ViaVox has built a strong reputation in the Polish market for delivering high-quality reliable and efficient customer support services across multiple industries. ViaVox customer service division delivers highly qualified specialists to customer service departments helping companies ensure the highest level of customer support. The company ensures high quality reliability and efficiency of work with a focus on professionalism. ViaVox adjusts the cooperation model to client expectations and reacts to market needs in real time. ViaVox quality management ensures service standards are maintained through continuous monitoring training and performance optimization.

Company Information

Parent Company

ViaVox Sp. z o.o.

Year Founded

2021

GCC engagement

Works with GCCs

Customer size

Mid-Market

GCC Focus & Locations

Regions

India

Delivery centers

KrakowLodzWroclaw

Services & Capabilities

Service categories

Helpdesk Platforms

Specific services

Business Process OutsourcingChat SupportComplaint ResolutionContact Center ServicesCustomer Service OutsourcingEmail SupportEmployee LeasingHelpdesk ServicesInbound and Outbound Call HandlingInformation ServicesOrder ProcessingQuality ManagementRecruitment ServicesSocial Media ManagementTechnical SupportTraining and Performance Optimization

Technology

Technology expertise

  • Business Process Outsourcing
  • Contact Center Services
  • Customer Service Outsourcing
  • Employee Leasing
  • Helpdesk Services
  • Multichannel Customer Support
  • Technical Support

Client Experience

Customer size

Mid-Market

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesTechnologyManufacturing

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