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Tidio logo

Tidio

Tidio is an AI-powered customer service platform founded in 2013 by Tytus Golas and Marcin Wiktor in Szczecin Poland. The company operates with dual headquarters in Szczecin Poland and San Francisco USA with additional offices in Warsaw. Tidio has raised approximately USD 26.

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About Tidio

Tidio is an AI-powered customer service platform founded in 2013 by Tytus Golas and Marcin Wiktor in Szczecin Poland. The platform serves over 300000 businesses across 205+ countries and is viewed by 510 million unique users monthly. The platform integrates with major e-commerce platforms (Shopify WooCommerce) content management systems and social media channels. Tidios knowledge base functionality enables businesses to create centralized help centers with AI-powered article suggestions analytics and chatbot-driven knowledge delivery.

The company operates with dual headquarters in Szczecin Poland and San Francisco USA with additional offices in Warsaw. Core products include Tidio Live Chat for real-time customer communication Tidio Chatbot (Flows) for no-code conversation automation Lyro AI Agent for intelligent automated customer service resolution Tidio Help Desk for ticketing and issue management and an integrated Knowledge Base for centralized self-service content management. The company employs approximately 160 to 180 people and has been recognized as AI Company of the Year at the Global Business Tech Awards 2025.

Tidio has raised approximately USD 26.8 million in venture funding including a USD 25 million Series B round led by PeakSpan Capital in May 2022 with participation from Inovo Venture Partners and InPost CEO Rafal Brzoska. Lyro AI Agent is Tidios most notable innovation capable of resolving up to 67% of customer support requests across chat email and social media in 12 languages using Claude 3 AI models. Key clients include Mercedes Shell and Praktiker. Tidio maintains a freemium and subscription-based business model.

Company Information

Parent Company

Tidio Poland Sp. z o.o.

Year Founded

2013

GCC engagement

Works with GCCs

Customer size

Mid-Market

GCC Focus & Locations

Regions

India

Delivery centers

Warsaw

Services & Capabilities

Service categories

Chatbot PlatformsCX Automation PlatformsKnowledge Management Platforms

Specific services

AI-powered knowledge baseanalyticschatbot automationhelp desk ticketingintegrations (Shopifylive chatLyro AI Agentmulti-language support (12 languages)omnichannel communicationWooCommerceWordPress)

Technology

Technology expertise

  • Chatbot (Flows)
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Lyro AI Agent

Client Experience

Customer size

Mid-Market

Industries served

Retail & E-commerceTechnologyProfessional Services

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