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Infosys BPM India logo

Infosys BPM India

Infosys BPM India is the business process management subsidiary of Infosys Limited; a global technology services company listed on the New York Stock Exchange under the ticker INFY. Founded in April 2002 as Progeon Limited and headquartered in Bengaluru; Karnataka; Infosys BPM operates from 42 delivery centers across 13 countries with over 60;900 employees representing 104 nationalities as of September 2025.

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About Infosys BPM India

Infosys BPM India is the business process management subsidiary of Infosys Limited; a global technology services company listed on the New York Stock Exchange under the ticker INFY. The company leverages Infosys Topaz; its AI-led solution suite; to deliver intelligent helpdesk solutions that automate ticket routing; enable predictive analytics; and provide real-time customer insights across voice; email; chat; social media; and video channels. Its core differentiator is the integration of AI-led solutions with domain-driven expertise; enabling enterprises to achieve faster decision cycles; smarter operations; and measurable business impact through its four key dimensions of AI-led solutions; domain-driven approaches; accelerated digital experience; and assured governance.

Founded in April 2002 as Progeon Limited and headquartered in Bengaluru; Karnataka; Infosys BPM operates from 42 delivery centers across 13 countries with over 60;900 employees representing 104 nationalities as of September 2025. Infosys BPM India serves GCCs and global enterprises across banking and financial services; insurance; healthcare; manufacturing; retail; telecommunications; and high technology sectors. Infosys BPM India also won the 2025 ISG Star of Excellence Award for BPO Services Excellence and the 2025 SSON North America Impact Award alongside T-Mobile for driving customer-centricity.

The India entity operates from multiple delivery locations including Bengaluru; Chennai; Gurgaon; Hyderabad; Pune; Jaipur; Coimbatore; Mangalore; Hubli; and Bhubaneswar. Infosys BPM India specializes in customer care outsourcing; helpdesk platform implementation; omnichannel contact center operations; call center consulting; and digital business process transformation. The company has been recognized as a Leader in the ISG Provider Lens Global Capability Center (GCC) Services 2025 Study; validating its deep expertise in establishing and optimizing GCC operations.

Company Information

Parent Company

Infosys Limited

Year Founded

2002

GCC engagement

GCC Specialists

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramHyderabadPune

Services & Capabilities

Service categories

Helpdesk PlatformsOperating Model Design

Specific services

AI-Powered HelpdeskContact Center ConsultingCustomer Journey AnalyticsOmnichannel Customer CareQuality ManagementSelf-Service IVRTechnical Support OutsourcingWorkforce Management

Technology

Technology expertise

  • Business Process Management
  • Contact Center Consulting
  • Customer Care Outsourcing
  • Digital Transformation
  • Helpdesk Platform Implementation

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaTechnologyManufacturing

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