Craftware

Craftware was founded in 2009 by four university colleagues and has grown into the first Polish Salesforce partner; delivering enterprise-grade CRM implementations and digital transformation services across Europe. Under the co-leadership of CEOs Jacek Zawlocki and Łukasz Pietrzak; Craftware has maintained its independent culture while leveraging Orange Group resources to expand its service portfolio.

Headquartered in Warsaw with an additional office in Łódź; Craftware employs over 400 specialists and has been part of the Orange Polska Group since December 2020. Craftware serves clients across healthcare; life sciences; financial services; and technology sectors; delivering end-to-end project execution; team leasing; and process automation services. With over 15 years of experience and participation in major tech conferences like Dreamforce; Craftware combines deep technical expertise with close business partnership to deliver scalable CRM solutions for multinational corporations operating shared service centers across Central and Eastern Europe with proven excellence and trust today.

The company specializes in Salesforce Sales Cloud; Service Cloud; and Marketing Cloud implementations; complemented by capabilities in UiPath robotic process automation; Veeva Commercial Cloud; MuleSoft integration; and Databricks data architecture. The company has been a Salesforce partner since 2014; a UiPath Gold partner since 2019; and a Veeva service partner since 2020.