WNS (Holdings) Limited, founded in 1996 and headquartered in Mumbai, India, is a publicly traded global business process management (BPM) leader. WNS has executed over 25 projects with Global Capability Centers (GCCs), demonstrating strong expertise in GCC setup, scaling, and digital transformation. Its analytics solutions span customer segmentation, campaign analytics, affinity modeling, and CSAT/NPS analysis. With approximately 60,000 employees globally and a strong presence in India GCC ecosystem, WNS continues to invest in AI, automation, and data engineering to drive next-generation customer analytics and operational transformation for GCCs and enterprise clients alike.
The company operates across multiple delivery centers in India, including Mumbai, Pune, Chennai, Bengaluru, and Coimbatore, serving enterprise clients globally. The company has established Centers of Excellence for sales, digital channels, and fulfillment, leveraging an agile workforce model that blends domain specialists with gig talent. The company serves clients across banking, insurance, healthcare, travel, retail, and technology sectors.
WNS specializes in customer experience (CX), analytics, finance, and industry-specific BPM services. Its consulting-led EXPIRIUS framework integrates Gen AI, agentic AI, and human empathy to design seamless customer journeys, predict churn, and personalize interactions. Recognized as a Leader in NelsonHall NEAT Evaluation for CX Services Transformation 2024 and ISG Customer Experience Services report, WNS combines deep industry knowledge with advanced data science capabilities.
