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Servion Global Solutions logo

Servion Global Solutions

Servion Global Solutions was founded in 1995 and is headquartered in Chennai Tamil Nadu India with additional offices in Bengaluru Mumbai Atlanta Princeton New Jersey Doha Dubai and other global locations. The company is privately held and private equity-backed with approximately 1500 employees globally and an estimated annual revenue of 268 million dollars.

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About Servion Global Solutions

Servion Global Solutions was founded in 1995 and is headquartered in Chennai Tamil Nadu India with additional offices in Bengaluru Mumbai Atlanta Princeton New Jersey Doha Dubai and other global locations. The company holds deep technology partnerships with Genesys as a Elite Partner Cisco as a Gold Partner Verint as a Strategic Partner and Microsoft as a Solutions Partner. The company has been recognized with multiple industry awards including TMCnet Workplace Excellence Award for Tech Culture and holds SOC 2 Type II compliance certification.

The company is privately held and private equity-backed with approximately 1500 employees globally and an estimated annual revenue of 268 million dollars. The company proprietary JourneyWorCX framework provides a structured methodology for CX transformation covering CX advisory AI services contact center solutions workforce optimization and managed services. Servion provides omnichannel contact center automation AI-powered virtual agents workforce engagement management quality monitoring customer analytics and proactive notification solutions.

Servion is a leading customer experience technology company that designs deploys and optimizes contact center and CX automation solutions for enterprise clients worldwide. Servion has over 600 enterprise deployments globally and serves iconic brands including Costco Rogers Roche Farmers Insurance and Citibank across banking financial services insurance healthcare retail telecom and utilities sectors. Servion core delivery and engineering operations are based in Chennai and Bengaluru India which function as the company primary Global Capability Centers serving clients across North America Middle East Europe and Asia Pacific regions.

Company Information

Parent Company

Servion Global Solutions Private Limited

Year Founded

2004

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiMumbai

Services & Capabilities

Service categories

CX Automation PlatformsKnowledge Management Platforms

Specific services

Cloud contact center migrationContact center implementationConversational AI and bot deliveryCustomer journey analyticsCX consulting and advisoryManaged servicesOmnichannel CX platform deploymentWorkforce optimization

Technology

Technology expertise

  • Conversational AI
  • JourneyWorCX Framework
  • Managed Services
  • ServCare
  • ServCloud
  • ServDesign
  • ServInsights
  • ServIntuit

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaEnergy & UtilitiesManufacturing

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