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Lekta AI

Lekta AI (LEKTA AI SP Z O O) is a Polish conversational AI company founded in 2016 in Krakow Poland. The company was established by Rafal Kulawiak (CEO) and Arek Flinik (CTO) with backing from EEC Ventures through a Series A funding round.

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About Lekta AI

Lekta AI (LEKTA AI SP Z O O) is a Polish conversational AI company founded in 2016 in Krakow Poland. The company uses a proprietary conversational neurosymbolic NLP engine combined with Machine Learning technology to create natural conversational experiences. Lekta handles over 1.5 million conversations every month for 30+ enterprise clients primarily in the banking insurance and telecommunications sectors. Lekta was recognized as an exhibitor at London Tech Week 2026 under the Poland Tech Hub Pavilion showcasing its position as a leading Polish AI export.

The company was established by Rafal Kulawiak (CEO) and Arek Flinik (CTO) with backing from EEC Ventures through a Series A funding round. The Lekta platform supports both voice and text communication across any channel including Messenger infoline webchat and mobile apps with multi-language capability. Notable clients include Orange mBank ING and BNP Paribas. The company operates with offices in Krakow Poland and Spain with approximately 41 employees.

Lekta specializes in bringing Customer Care into the AI era by providing an enterprise conversational AI platform that goes beyond traditional call routing and rigid Q&A dialogue flows. Key differentiators include its integration-first methodology that fits into existing enterprise processes and its ability to provide instant context-aware resolution without forcing customers to leave their digital environment. The platform serves enterprise customer care operations contact centers and customer experience departments requiring advanced AI-powered automation with deep integration into existing technology stacks.

Company Information

Parent Company

LEKTA AI SP. Z O.O

Year Founded

2016

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Krakow

Services & Capabilities

Service categories

Knowledge Management Platforms

Specific services

contact center automationConversational AI for customer serviceenterprise integrationMessengermulti-language supportNLP-based knowledge retrievalomnichannel communication (voicetextvirtual agent deploymentvoicebot automationwebchat)

Technology

Technology expertise

  • agent workspace
  • Conversational AI platform
  • NLP engine
  • virtual agents
  • voicebots

Client Experience

Customer size

Enterprise

Industries served

InsuranceTelecomBanking & Financial Services

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