Knowmax

Knowmax is an enterprise-grade AI-guided Knowledge Management platform founded in 2019 and headquartered in Gurgaon Haryana India. The no-code DIY authoring allows non-technical teams to create and publish content independently. Client roster includes Fortune 500 brands such as Vodafone Walmart Ooredoo and Concentrix. Knowmax holds GDPR SOC 2 Type 2 ISO 27001 and HIPAA certifications. The platform was recognized by KM World as one of the Most Influential Knowledge Management Companies in 2026.

It operates as a product of Kochar Innovations Private Limited part of the Kochar Group. Core modules include cognitive decision tree builders for guided troubleshooting visual how-to guides for immersive step-by-step support an omnichannel knowledge base as a single source of truth AI-powered natural language search agent assist for real-time guidance and self-service portals. In 2025 the company partnered with Exotel to deliver AI-powered knowledge within cloud communication workflows. The company remains privately held and bootstrapped with Kochar Group as its sole institutional investor.

The platform was born out of real-world contact center operations built from firsthand experience managing a 4000-agent BPO giving the product deep operational credibility. Knowmax serves enterprise clients across telecom banking insurance retail healthcare travel automotive utilities and BPO operations. The platform integrates natively with Salesforce Zendesk Freshdesk Genesys Talkdesk SAP and Exotel. Knowmax operates in over 20 countries across North America Europe Middle East India Southeast Asia and Africa.