Business of GCC
Knowmax logo

Knowmax

Knowmax is an enterprise-grade AI-guided Knowledge Management platform founded in 2019 and headquartered in Gurgaon Haryana India. It operates as a product of Kochar Innovations Private Limited part of the Kochar Group. The platform was born out of real-world contact center operations built from firsthand experience managing a 4000-agent BPO giving the product deep operational credibility.

Visit WebsiteClaim Your ProfileView LinkedIn

About Knowmax

Knowmax is an enterprise-grade AI-guided Knowledge Management platform founded in 2019 and headquartered in Gurgaon Haryana India. The no-code DIY authoring allows non-technical teams to create and publish content independently. Client roster includes Fortune 500 brands such as Vodafone Walmart Ooredoo and Concentrix. Knowmax holds GDPR SOC 2 Type 2 ISO 27001 and HIPAA certifications. The platform was recognized by KM World as one of the Most Influential Knowledge Management Companies in 2026.

It operates as a product of Kochar Innovations Private Limited part of the Kochar Group. Core modules include cognitive decision tree builders for guided troubleshooting visual how-to guides for immersive step-by-step support an omnichannel knowledge base as a single source of truth AI-powered natural language search agent assist for real-time guidance and self-service portals. In 2025 the company partnered with Exotel to deliver AI-powered knowledge within cloud communication workflows. The company remains privately held and bootstrapped with Kochar Group as its sole institutional investor.

The platform was born out of real-world contact center operations built from firsthand experience managing a 4000-agent BPO giving the product deep operational credibility. Knowmax serves enterprise clients across telecom banking insurance retail healthcare travel automotive utilities and BPO operations. The platform integrates natively with Salesforce Zendesk Freshdesk Genesys Talkdesk SAP and Exotel. Knowmax operates in over 20 countries across North America Europe Middle East India Southeast Asia and Africa.

Company Information

Parent Company

Kochar Innovations Private Limited

Year Founded

2006

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

Gurugram

Services & Capabilities

Service categories

Knowledge Management Platforms

Specific services

AI Agent AssistAI-powered decision treesContent analyticsMultilingual supportNo-code content authoringOmnichannel knowledge deliverySelf-service portalsVisual how-to guides

Technology

Technology expertise

  • AI Agent Assist
  • AI Knowledge Management Platform
  • Cognitive Decision Trees
  • Omnichannel Knowledge Base
  • Self-Service Portals
  • Visual How-To Guides

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceInsuranceTelecomHealthcare & PharmaBanking & Financial ServicesAutomotive

Related Partners

  • All for One Poland logo

    All for One Poland

    100+

    Retail & E-commerce · Telecom · Logistics & Supply Chain · Banking & Financial Services · Consumer Goods · Energy & Utilities · Automotive · Manufacturing

    All for One Poland is a leading SAP services company founded 1995 headquartered in Warsaw and part of All for One Group The company offers SAP Signavio implementation for process mining Business Process Reengineering RPA and SSC setup for enterprise clients across manufacturing finance retail and technology sectors in Poland

    Core servicesAll for One JPK SAF-TAll for One KSeF PlatformAll for One Partner Checker

    Poland · Krakow, Warsaw

    View Profile
  • Asseco Poland logo

    Asseco Poland

    2000+

    Insurance · Telecom · Healthcare & Pharma · Energy & Utilities

    Asseco Poland provides banking and treasury technology solutions for global corporations. They enable GCCs to automate cash management, payments, and treasury operations. Their platforms support Finance shared services centers. Asseco ensures scalable treasury technology deployment for enterprises seeking operational efficiency now.

    Core servicesAsseco Omnichannel BankingCloud ServicesHealthcare Systems

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile
  • BaseOn logo

    BaseOn

    15+

    Retail & E-commerce · Banking & Financial Services · Professional Services · Manufacturing

    BaseOn is a Polish AI-powered Knowledge Management and Sales Enablement platform developed by Sales Development Technologies centralizing all product knowledge technical documentation and corporate training materials. It offers AI search e-learning LMS gamification and analytics serving over 389 companies and 50000 users across banking retail and manufacturing sectors in Poland.

    Core servicesAI Knowledge AssistantAnalytics and ReportingBaseOn Knowledge Management Platform

    Poland · Warsaw

    View Profile
  • Comarch logo

    Comarch

    5000

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Manufacturing

    Comarch is a global software producer and system integrator founded in 1993 and headquartered in Krakow Poland. With over 6500 employees across 31 countries Comarch delivers enterprise IT solutions including ERP business intelligence data analytics cybersecurity and CRM and cloud and IoT services for leading global brands across six continents.

    Core servicesAIBusiness IntelligenceCloud Solutions

    Poland · Gdansk, Krakow, Lodz, Warsaw, Wroclaw

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.