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Kapture CX logo

Kapture CX

Founded in 2011 by Sheshgiri Kamath Vikas Garg and Pearl Tewari in Bengaluru India Kapture CX operates as Adjetter Media Network Private Limited. The company is an enterprise-grade vSaaS customer experience automation platform with deep focus on customer support transformation.

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About Kapture CX

Founded in 2011 by Sheshgiri Kamath Vikas Garg and Pearl Tewari in Bengaluru India Kapture CX operates as Adjetter Media Network Private Limited. Kapture follows a disciplined vertical-focus strategy across retail/ecommerce and BFSI in India. Key integrations include Salesforce Zendesk HubSpot Java and Power BI. Kapture CX reported sustained profitability with 80% year-over-year growth in December 2025 and aims for 2.5x expansion in the next 12 months.

The company is an enterprise-grade vSaaS customer experience automation platform with deep focus on customer support transformation. Core products include an omnichannel customer support platform AI-powered ticket management Vitos AI Agent Platform for building no-code AI agents Voice AI platform and CX analytics. The company has approximately 583 employees globally with headquarters in Bengaluru and offices across India USA UAE Singapore Philippines and Indonesia.

Kapture CX pioneered the shift from traditional contact centers to people-lite AI-first experience operations where employees are augmented with AI and routine resolution is fully autonomous. The platform serves over 1000 clients across 18 countries including Unilever Reliance Coca-Cola Bigbasket Meesho Airtel Payments Bank and Cathay Pacific. The platform is SOC 2 compliant with strong data residency capabilities. Kapture CX is recognized for its vertical-specific AI solutions particularly in banking fintech and retail sectors where Global Capability Centers commonly operate customer experience operations.

Company Information

Parent Company

Adjetter Media Network Pvt Ltd

Year Founded

2011

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreGurugramMumbai

Services & Capabilities

Service categories

Knowledge Management Platforms

Specific services

Agent assist toolsAI-powered ticket managementCX analyticsMultilingual supportNo-code AI agent builderOmnichannel customer supportSub-ticket managementVoice AI platform

Technology

Technology expertise

  • AI Customer Experience Platform
  • CX Analytics
  • Omnichannel Ticketing
  • Vitos AI Agent Platform
  • Voice AI

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceTelecomHealthcare & Pharma

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