Kapture CX

Founded in 2011 by Sheshgiri Kamath Vikas Garg and Pearl Tewari in Bengaluru India Kapture CX operates as Adjetter Media Network Private Limited. Kapture follows a disciplined vertical-focus strategy across retail/ecommerce and BFSI in India. Key integrations include Salesforce Zendesk HubSpot Java and Power BI. Kapture CX reported sustained profitability with 80% year-over-year growth in December 2025 and aims for 2.5x expansion in the next 12 months.

The company is an enterprise-grade vSaaS customer experience automation platform with deep focus on customer support transformation. Core products include an omnichannel customer support platform AI-powered ticket management Vitos AI Agent Platform for building no-code AI agents Voice AI platform and CX analytics. The company has approximately 583 employees globally with headquarters in Bengaluru and offices across India USA UAE Singapore Philippines and Indonesia.

Kapture CX pioneered the shift from traditional contact centers to people-lite AI-first experience operations where employees are augmented with AI and routine resolution is fully autonomous. The platform serves over 1000 clients across 18 countries including Unilever Reliance Coca-Cola Bigbasket Meesho Airtel Payments Bank and Cathay Pacific. The platform is SOC 2 compliant with strong data residency capabilities. Kapture CX is recognized for its vertical-specific AI solutions particularly in banking fintech and retail sectors where Global Capability Centers commonly operate customer experience operations.