Business of GCC
Forrester India logo

Forrester India

Forrester India is part of Forrester, a global research and advisory firm specializing in technology, customer experience, and business strategy insights. Founded in 1983, the firm provides research, benchmarking, and consulting services to enterprises worldwide.

Visit WebsiteClaim Your ProfileView LinkedIn

About Forrester India

Forrester India is part of Forrester, a global research and advisory firm specializing in technology, customer experience, and business strategy insights. Forrester combines proprietary research with analytics and advisory capabilities to deliver actionable insights.

Founded in 1983, the firm provides research, benchmarking, and consulting services to enterprises worldwide. Its services include cost benchmarking, maturity assessments, peer comparison, and market intelligence, which are highly relevant to Global Capability Center (GCC) performance evaluation and optimization.

Forrester supports organizations with data-driven benchmarking, performance insights, and strategic advisory across IT, digital transformation, and business operations. Its frameworks and benchmarking tools enable enterprises to compare performance, optimize operations, and improve decision-making across GCC and shared services environments.

Company Information

Parent Company

Forrester Research, Inc.

Year Founded

1983

GCC engagement

Works with GCCs

Customer size

Enterprise

GCC Focus & Locations

Regions

India

Delivery centers

BangaloreChennaiGurugramHyderabadMumbaiPune

Services & Capabilities

Service categories

Benchmarking

Specific services

B2B/B2C Digital Channel Performance BenchmarkingCX Index GCC Benchmarking (vs. India Peers)Forrester Wave GCC Vendor Benchmarking (40+ Tech Categories)GCC Agile & DevOps Benchmarking (DORA)GCC Data & Analytics Capability BenchmarkingGCC Digital Maturity Benchmarking (Forrester Model)GCC Employee Experience Benchmarking (Forrester EX Index)GCC Zero Trust Cybersecurity BenchmarkingIndia GCC MarTech Adoption BenchmarkingTEI GCC Technology ROI Benchmarking

Technology

Technology expertise

  • CX Index
  • DevOps DORA Metrics
  • Digital Maturity
  • EX Benchmarking
  • Forrester Wave
  • GCC Benchmarking
  • India GCC
  • TEI
  • Zero Trust Benchmarking

Client Experience

Customer size

Enterprise

Industries served

Retail & E-commerceHealthcare & PharmaBanking & Financial ServicesMedia & EntertainmentTechnologyManufacturing

Related Partners

  • Bain and Company India logo

    Bain and Company India

    10,000+

    Retail & E-commerce · Healthcare & Pharma · Banking & Financial Services · Technology · Consumer Goods

    Bain & Company India is part of Bain & Company, a global management consulting firm founded in 1973, providing strategy, performance benchmarking, and transformation advisory services for enterprises, including Global Capability Center (GCC) strategy and optimization.

    Core servicesM&A AdvisoryPerformance ImprovementStrategy Consulting

    India · Bangalore, Mumbai, Noida

    View Profile
  • Capgemini India logo

    Capgemini India

    150,000+

    Retail & E-commerce · Insurance · Telecom · Healthcare & Pharma · Banking & Financial Services · Technology · Consumer Goods · Energy & Utilities · Automotive · Manufacturing

    Capgemini India is the Indian arm of global technology consulting firm Capgemini SE with major India operations in Bengaluru Mumbai Hyderabad and Pune The company is a Celonis Platinum Partner with a dedicated Process Mining practice helping GCCs leverage process mining for supply chain finance procurement and customer service optimization

    Core servicesCapgemini Invent Process PerformanceCelonis Platinum Partner ServicesProcess Intelligence Solutions

    India · Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune

    View Profile
  • CRISIL (Integral IQ) logo

    CRISIL (Integral IQ)

    6700+

    Insurance · Banking & Financial Services

    CRISIL is India's oldest credit rating and risk analytics firm majority owned by S&P Global providing ratings research risk and policy advisory services Its Integral IQ division delivers risk analytics compliance and GCC advisory services serving the world's top investment and commercial banks from Mumbai Bengaluru Hyderabad Chennai and Pune

    Core servicesAI-driven risk detectionCompliance analyticsCredit risk management

    India · Ahmedabad, Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune

    View Profile
  • Gartner India logo

    Gartner India

    20,000+

    Retail & E-commerce · Healthcare & Pharma · Banking & Financial Services · Technology · Energy & Utilities · Manufacturing

    Gartner India is part of Gartner, a global research and advisory company founded in 1979, providing benchmarking, market intelligence, and decision-support insights to enterprises, including Global Capability Center (GCC) strategy and performance evaluation.

    Core servicesBenchmarkingConsultingInsights & Analytics

    India · Bangalore, Gurugram, Mumbai

    View Profile

GCC Related Content

Analysis

GCC Trends 2026: 10 Key Shifts Shaping Global Capability Centers

View Analysis
Analysis

GCC Market Size & Revenue 2026

View Analysis
Guide

How to Choose the Right City for a Global Capability Center

Read Guide
Guide

How Enterprises Build and Scale Global Capability Centers: The Complete 2026 Guide

Read Guide

Stay Ahead in the GCC Ecosystem

Get the latest insights, research reports, and industry analysis delivered directly to your inbox.

Join executives, analysts, and industry leaders who rely on Business of GCC for trusted intelligence on the Global Capability Center ecosystem.

Subscribe to receive:

  • ✓Weekly GCC insights
  • ✓New research reports
  • ✓Industry trend analysis
  • ✓Leadership interviews

Subscribe to GCC Intelligence

Data-driven updates on the GCC ecosystem

What are you looking for? (Optional)

No spam. No promotional clutter. Just curated GCC industry intelligence. Unsubscribe anytime.